Maples Property Management

I experienced every property owners worst nightmare with this company. I could have saved thousands of dollars, and 4 months of incredible stress, by NOT hiring Stones River Property Management for the 6 months they mismanaged my property. They failed to do a property inspection for a lease renewal, after I fired my previous property manager (see review for PMI PM Chattanooga), which ultimately led to septic system issues and failure costing $13000, as there were 8 tenants in the house instead of 3 people named on the lease. My concerns were continually dismissed, and I was eventually completely ignored by this company as I attempted to get paid for rent due to me, while waiting for repairs. I had to take out a loan to cover my overhead because I held rent due against the repair cost balance which I had arranged to pay directly to the contractor. I eventually ended up selling the house and will never hire any property manager ever again because of the unbelievably degrading and stressful experience with this company.

I’ve been a tenant with Stone Rivers Property Management for seven years since relocating to Spring Hill, Tennessee, from Michigan. Throughout my time with them, they were consistently attentive and responsive to any needs I had, always ensuring maintenance issues were addressed promptly and professionally—no matter the circumstances, they took care of it. My only concern arose during the move-out process, which was less smooth than I had hoped. I had difficulty getting return calls, having to question next steps in the move out process, where to leave the key, etc., which was frustrating given the otherwise high level of service I had experienced. That said, the final inspection itself went very well. Carson was excellent—he took the time to walk me through everything, patiently explained the process, and even waited for me when I was running late. He clearly outlined what if any things that could impact my deposit. Overall, I would have loved to give a five-star rating, but due to the challenges during the lease termination process, I feel a four-star rating is more appropriate.

Cole did a great job guiding us through the purchase process. He was very patient and really took the time to explain everything, every step of the way. I highly recommend reaching out to him if you’re in the market to buy or lease a property.