the247dentist - Brighton & Hove

My experience at the recent appointment was great in some aspects, not so in others. I have been a private patient since I registered. I had called to book a hygienst appointment and whilst I was aware it had been a while since I had an appointment, the member of staff on the phone, ensured I knew how long it was, making me feel awkward and somewhat accused of doing wrong. I had some work done at a different dental practice as the quote was better priced than Saltdean Dental Practice, and as it was a package deal, I did have some extra appointments there. Once I arrived at the appointment, the receptionist checked me in with no issues, and the hygienist was very good, kind and even accepted to let my little one observe so she gained some experience. The hygienest raised a concern about a tooth and recommended booking a check with a dentist. When I asked to book in, the receptionist was short with me, once more stating I have not been seen in a long time. I was offered an appointment relatively soon, but was not able to confirm on the spot, so offered to book it in and can confirm later that day if I could keep it. The suggestion was met with great dissatisfaction and once more felt accusatory that I would waste an appointment like this whcih all I wished to do was check my work diary at home. I called back later on and booked an appointment which agreed with my schedule and the conversation was somewhat better. The day of the appointment with the dentist went really well, however there was a different receptionist on the desk. The dentist was great and took his time to explain and was very thorough. After the experience I thought to leave Saltdean Dental Practice, but the fact that it is my local practice and the rest of the encounters could not be faulted, I hope the negative experience was a one time bad day for the staff I interacted with on reception.

Great service at Saltdean Dental Practice. Dr Jiwaji was great - through and efficient. Explained what work was required, how long it would take and the cost. My appointment was arranged swiftly and the treatment was done well - Dr Jiwaji was patient and understanding when I got slightly anxious. No side effects, the treatment options were agreed with me in advance and again on the day. Great service, I’m happy to recommend.

Saltdean Dental is the best practice I've ever visited. The surgery has a calm atmosphere which puts me at my ease. Alex is an excellent dentist, professional but friendly. You do feel that you're being told truthfully what treatment you need. Not the case in other practices I've been to. All the staff (receptionists and nurses) seem caring and attentive. Special mention to Philippa my hygienist.. A lovely lady who does a great job. Saltdean is extremely lucky to have this outstanding dental surgery when it is so hard to find a dentist.