Suburban Dog

I visited today to purchase dog food and had an outstanding experience. From the moment I walked in, Kaitlyn was warm, welcoming, and incredibly helpful. She was knowledgeable about the products and eager to assist. There was only one packet of the food I needed on the shelf, and Kaitlyn immediately offered to check the back for more. While doing so, she noticed a few customers waiting at the register and courteously excused herself to assist them first so they wouldn't be kept waiting. She then returned and let me know she had found another packet in the back—fantastic service. One of the items I was looking for wasn’t available, but Kaitlyn went above and beyond by consulting her manager and even checking online to suggest where I could find it elsewhere. Her dedication to customer service was truly impressive—thank you, Kaitlyn! The store offers fair prices and a wide selection of products. Whether you're shopping for food, grooming supplies, toys, collars, harnesses, beds, or accessories for dogs, cats, birds, or small animals, you’ll find everything you need here. Highly recommend this store for both its excellent service and great product range.

Had an issue within the store, October 19th. Manager left a voicemail October 23. She said she would get back to me. Waited and waited and waited. Still no response. (Apparently changing stores) Even so I am a paying customer and a response would have been nice. Called Rens customer service left numerous messages ( they had an usual amount of calls) still no return call from them. It's crazy they want you to spend but they do not return calls. Very frustrating I am VIP customer and I still get treated this way. I ended up having to raise some concerns regarding there service. ( This I left on voicemail) Almost immediately after hanging up I got a unknown number call. Past mgr from Heartland Rens. So very sad to say they swept me under the carpet to say. Many many many years of service to Rens to be treated this way is mind boggling. THEY DO NOT CARE!!! Well neither do I now. There are other raw food places for my dogs. In all honesty you do not even deserve One ⭐.

Friendly and helpful staff. I always recommend rens pets to all my clients. Weather it be food or supplements, they are always stocked up. The frozen section has a lot to choose from as well as the dry food. Lots of treats for both dogs and cats. Oh and toys! I also love that they do birthday gifts!