PURE Property Management of Texas

Management scammed tenants upon move out. Management requested that they have the lawn mowed and house cleaned. Both services were paid for by the tenant, with proof sent to management. Still charged the tenant a cleaning fee of $250 and $80 for the lawn. Even with proof given tenant has been waiting for two months to receive a refund. Tenants will be getting lawyers involved now, since management is withholding these funds. They also charged over $300 for "touch up paint" which tenants chose not to dispute however is clearly excessive. So as a warning to future tenants, we have been trying to contact management for months with only hearing "we will get back to you." They do not communicate, and charge exorbitant fees to their tenants.

So far my experience with Pure Property Management has been pleasant. For the past 8 years I have rented with the same landlord/owners and they were amazing so I was nervous about the switch. But things seem to be off to a great start! Joyce has been so kind and very helpful. I am an over thinker and sometimes indecisive and she has been so patient and supportive throughout this process. I hope my experience continues to be exceptional! Thank you Joyce!

Terrible service. When I signed the rental contract, they were very friendly. After every problem with the house, they just tell you to look at other departments because it's not with them. They insisted on calling and emailing me for the pool key for about two months. On July 1st, the storm damaged the roof, and it's been over two months, and they haven't fixed it. I have a hole in my living room, and they don't even have a date. I recommend that you sign your contracts directly.