Flair Airlines

I had a terrible experience with Flair Airlines. During my flight from Toronto to Edmonton, one of my bags was slightly overweight, and although I understand policies must be followed, the staff at the counter were extremely rigid and unhelpful. To make matters worse, when I arrived in Edmonton, my luggage was damaged beyond use. I immediately filed a claim, but it has now been over three months with no response whatsoever. I’ve called customer service multiple times — each time I was promised a callback, yet no one ever followed up. The lack of accountability and communication is appalling. Flair clearly doesn’t care about customer service or resolving issues once they have your money. Extremely disappointed and would not recommend this airline to anyone.

My heart goes out to those employees working for this airline, you' all can only wear that fake smile for so long. All passengers whom have already purchased tickets believing this was the cheapest airline was fooled. Oh yes, cheap ticket but pay up for baggage, that's where they getcha! Have you ever noticed that Flair airlines never send you an email regarding your experience flying with the airline? Because it is never a good experience for all passengers. Which other airline charges $25 to check-in at the airport if you do not check-in online. This is the first Red Flag. Next, if your personal item doesn't fit into the small compartment then you must pay for a carry-on bag $95. (see pics below) Take notice of the most common scam that is played on innocent passengers, including myself. Be prepared when you book a flight with Flair airlines. BUYER BEWARE.

The worst airline I’ve ever flown with. I travel all around Europe with different low-cost airlines that have strict baggage rules and use the same type of aircraft models as this company. I always travel with the same backpack that perfectly fits the cabin luggage requirements. However, only this airline forced me to pay extra for my 12L backpack, treating it as a large piece of checked luggage. Their reason was that it supposedly wouldn’t fit under the seat. You can clearly see in the attached photo that my backpack fits perfectly. Can someone please explain why I ended up paying $95 for this? In fact, this company doesn’t even allow a small handbag or document case, which is completely absurd. I’ve never seen anything like that before — and I travel quite often.