Fairlawn Dental Centre - Ottawa Dentist

I had a bad experience with Dr. Rapp and Dr. Hamburg’s office at dentistry on Catherine Street. I was in need of an urgent root canal and it was recommended I see an endodontist because the root canal was on an upper molar and it would be complicated. I called their office on Thursday and made an appointment for Monday for a consult and they said they could most likely provide treatment on Tuesday. They said to secure the appointment I would need my dentist’s office to send a referral and X-rays. I made sure my dentist’s office sent over over all the necessary documentation, I filled out the forms they had sent me as well and my appointment was confirmed for Monday. I waited in pain on Friday and the entire weekend for my appointment on Monday. However, on Monday morning the receptionist called me and told me that my appointment was cancelled because there was a change in the endodontist’s schedule and that there will be no availability all week. They also said I should just go see my dentist as my dentist still had an opening for me this week. There are two issues with: 1) I had wanted to get the work done by an endodontist and if I knew this office would be so flimsy with their appointments I could have made arrangements with another Endodontist’s office as my root canal is a complicated case. They didn’t offer me any another solutions than just brush me off and to tell me to go see my dentist. Yes it’s true my dentist had an opening this week but he is not an endodontist. 2) I am a university professor and I cancelled my class on Monday morning of over 70 students for the appointment on Monday morning as they said that was the only time available for the consult. Since I was in extreme nerve pain I agreed to take the appointment. Only to have the appointment cancelled at the last minute without a proper explanation. Overall, my experience with dentistry on Catherine street was bad and I would not recommend this office. I did not find them to be very professional.

The clinic was running in the middle of a construction site. There were no barriers or preventive measures in place to protect patients from the construction dust, debris or airborne mould spores. I’ve seen better barriers at the airport. I would be very concerned about the level of cleanliness and sterility required for oral procedures with this lack of oversight.

First class treatment by Erin Gaviola and Dr. Brent Johnson. Had a single visit for consult and pain free tooth extraction in under 45 Minutes. No after visit analgesics required and after a soft supper had a normal pain free sleep. This was a short time frame appointment as an out of country trip in mid august. Very highly recommend team Erin & Brent Johnson.