Cleveland Clinic Main Campus

10 Stars! I wish I could rate this review higher. Our experience with the clinic has been fabulous. The pre-intake staff helped advocate to get our family member accepted as a patient. They helped convince the less experienced staff at our local hospital to make the timely transfer. Our family member got the care needed and the health management throughout the stay was excellent - Doctors, nurses, cleaning staff, and everyone. Highly recommend starting here or transferring here.

I cannot say enough positive about Cleveland Clinic. I have been taking my sister there for over five years for cancer treatment, and I receive services for heart issues. Our doctors are excellent! The other professionals and support staff are typically very good at what they do. The organization is run like well-oiled machine. I stayed recently in the heart step down unit and my stay was excellent. They also have helped my sister afford her treatment for multipe myeloma which is extremely expensive and not fully covered by her private insurance. We feel so blessed to live in the area of Cleveland clinic. Both of us highly recommend Cleveland clinic to anyone needed excellent medical care.

Majority of the doctors and nurses are great. It is the billing department that is the failure. You are not allowed to pay what you can afford. The billing department dictates the set amount. The only explanation their employee gives you is that, this is all our system allows to give you and they cannot give you lower payment. When you ask to speak or ask a supervisor for assistance, nothing changes. Why do other hospitals give you BETTER pay options and the Cleveland Clinic does not? Payment plans must be negotiable. Hospitals are expected to work with patients to establish a manageable payment plan. If it was not for their billing department I would give a better rating.