W.N Watson Tire and Automotive

I always like North Hills and recommend it to my friends but unfortunately is not the same quality service now, I took my van there for a check about my van experiencing a little bumps of loosing power, so after few hours they call me and said is one of the fan of the radiators that broke and the wires melted so to fix it will cost around $1200 so I decide to do it. After that they called me to pick my van so when I was in the office they gave me a Mercedes key but my van is a Ford so the look through until they found that somebody transfer the info to another costumer so I was like a little concern but after that they told me that the checking engine light was on, so I reply that that is not not true, then they gave me a little discount for that but my worries about the service increased so two days later the same problem pop again so I took to Walmart thinking is the battery so battery was bad they replaced it, two days later same thing so I took to another shop and as soon they start checking they show me that the electric wire that connect the spark plug wasn't plug then no more problems so North Hills has to do better with your service all of this because one of your technicians didn't finished their job and it cost me a lot a money an a lot of time, Never come back and never will recommend this shop again. Ken please come back.

We have taken our family cars here for years now and they keep getting better!! We had work done on our daughter’s car and after it was all said and done, there was an unusual noise. We called them, they took us immediately and fixed the problem no questions asked:)

Disappointing Experience at North Hills Automotive I’ve been a loyal customer of North Hills Automotive. This car, for over 7+ years, has been serviced exclusively through them, but after today’s experience, I won’t be returning. This morning, I went in because I noticed a hose from my radiator was leaking. I asked them to replace it and also get a quote for shocks and struts, which I planned on replacing soon. After about an hour, I received a quote for around $500 to replace the hose and $2000 for the shocks and struts. Additionally, they informed me that the lower radiator was also leaking and would need replacement, which would cost an extra $1200, bringing the total to almost $4000. However, I was taken aback when I found out that the part to replace the hose was listed at $150 with $170 for labor, but when I looked it up from the original manufacturer, it was only $109. They also added a $100 diagnostic fee. When I questioned the pricing, I asked for the diagnostic fee to be waived, since I had already determined the hose was the issue, and for some help on the price of the part. They offered a small $40 discount on the diagnostic fee but made no effort to adjust the part price, even though I could get it for much cheaper elsewhere. When I went to pick up my car, they still insisted on charging me the diagnostic fee, despite the fact that I had never asked them to run it. Rob (the owners son) said it was “policy,” which felt frustratingly rigid. I didn’t want to argue over $60, so I paid and told them I would not be returning. I’ve always trusted them with my car, but this experience left me feeling taken advantage of. The questions I have for business like this are: What does it take to become a loyal customer in today’s business world? Is it really worth $60 to lose a customer for life? I expected better customer service and transparency, especially after all the money I’ve spent with them. Very disappointed.