Windsor Team Care Centre

Not available.

Key-Ara Northey (Keyz)

Absolutely love my nurse practitioner but I am regularly left with a bad taste in my mouth after phone calls from the receptionist. She has an incredibly rude tone of voice and sounds offended when I told her my son no longer required 2 month shots to be done by them as he obtained a pediatrician. She immediately starting insisting he needed to come in for a well baby visit as she had pressured me the first time to bring him there at all, before he even needed his shots and while he was still actively being seen by someone else. She then stated she was going to close his file to which I had to insist that he's not keeping the pediatrician forever and I am still a client. Then she proceeded to doubt that I had his shots done and wanted the pediatricians name and continuously kept sighing. The first time, she had called and said she was aware that I had my son, will he be a patient, and when will you be bringing him in- this was the first week he had been born. I responded that I would contact them to set up an appointment when he is not being followed by the midwife any longer. She called back and told me she was booking me in for that week because he has to come in. I've never felt so much attitude from a receptionist and it constantly prevents me from seeking help from this Centre. I love my nurse practitioner, but hate the process and people I have to deal with in order to see her. The receptionist regularly makes me feel as though she doesn't trust me to provide adequate care for my son, as if I am a child. If you have experiences that are like this, please leave a review so we can make this centre a peaceful and welcoming environment for everybody. Healthcare and life is already stressful, we don't need to feel bad on top of it. Thank you for reading!!

Pam Lucas

We have been loyal members of this clinic for over 18 years, but our recent experience has been deeply disappointing. My daughter needed blood work and has been anxiously awaiting the results to get some clarity. Unfortunately, her care provider, Lena, decided to withhold the results until the end of September, deeming it "not urgent," despite it being a simple phone call. The only available times were during her school hours, or mid-October at the earliest. "Not urgent" does not equate to "non-actionable." My daughter has been on edge, filled with anxiety, while waiting for answers. When I inquired about the possibility of another healthcare professional, such as an NP or RN, providing the results sooner, I was met with resistance at every turn by the receptionist. Each suggestion I made was dismissed, to the point where the situation became almost laughable. The receptionist was immediately disagreeable, uncooperative, and unwilling to work with us in any capacity. This clinic seems to have lost its focus on patient-centered care. I have never had such a poor experience in all these years. Speaking with the healthcare staff felt more like a confrontation than a conversation. Your role is to provide care and support to patients, not to leave them feeling lost and uncertain about their next steps.

Raquel

Worst clinic we have in Windsor. It takes months to make an appointment and when they make a mistake on their scheduling all you get is"sorry can't have you come in even though we screw up".

Benoit Labonte

Great group of friendly, dedicated, thoughtful & compassionate staff that listen to all your needs & concerns. They always go above & beyond to provide you with the best healthcare treatment possible! Love how accommodating they are, providing so many services in one location! Like bloodwork, vaccinations, respiratory therapy, dietitian & healthy eating guidance, counselling, & so much more,… absolutely amazing!!!