Webster Lake Dental

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Jeremy Stpeter

I went to Baystate dental of Harrison a few years ago and they honestly made me for the first time ever feel comfortable going to the dentist! I went again this past week with some teeth issues causing pain and they were honestly amazing again! I'm going back this week for more work and Honestly know it's going to be a good experience, for it has been every time ive gone to them since some years back. Hands down would recommend anyone who needs a dentist to them! Amazing team of people there! Most certainly happy and comfortable with them! Thank you to the team for always being amazing!

Kaila Richardson

I rarely leave reviews, but I feel compelled to share my experience at this dental office after two deep cleanings and cavity work left me frustrated and in pain. From the start, the staff barely introduced themselves, and the environment felt cold and impersonal. Every time I walked in, it smelt of cigarette smoke, which was immediately off-putting for a medical setting. There was also a noticeable lack of cleanliness—hair in the sink where I spit, hair all over the floor, and the glasses they made me wear looked gross, like they've never been cleaned. During my cavity procedure, a tool broke inside my mouth—and instead of addressing it or even acknowledging the incident, the dentist casually muttered to his assistant “oh, we’re good,” as if nothing happened. That alone was unsettling. When I went back for my cleaning, I mentioned my fillings hurt when I chew. They asked if it feels too big, like my bite doesn't match on both sides, I said no, just hurts when I chew and it didnt hurt before my fillings. He said, ill let the DR know and from there it was never addressed and I didnt even see the doctor. Both deep cleanings were rough. After the first one, I left with blood on my forehead, and the hygienist barely said a word besides, “the shower is free.” I needed six shots of novocaine the first time and eight shots the second—both excessive and left my mouth in agony for hours. I was also never informed I needed novocaine for the cleanings until I noticed the needle in my face! The second hygienist visit was a little better in attitude, but the damage was already done. What pushed this from a bad to a terrible experience was their complete disregard for properly re-fitting my expensive mouth guard. I made it clear that it didn't fit properly the first day and needed to be re-adjusted. The dentist took it to the back after I got novocaine, shaved it down a bit then came back to have me test it out. Instead of doing it when I could feel my mouth, they attempted it after numbing me, which made no sense—I couldn’t even feel if the guard was in the right position. I brought it up at the next visit and made sure again to mention it before novocaine but they proceeded to have me test it out afterwards! Ridiculous! Overall, this office felt rushed, careless, and dismissive. Between poor communication, painful procedures, lack of cleanliness, and a total disregard for basic patient comfort, I would never recommend this place to anyone. My mouth is worse off than when I walked in!

Wayne Waters

I would like to thank Dr. Prince for being such an outstanding Dentist. I had a tooth extraction two day's ago and I am sitting here with no pain and minimal swelling. He kept me calm throughout the procedure and everything went fine. Thank you Dr. Prince......

Torianna Parrish

Sensational experience. From the dentist, assistant and front window clerk. All explained to me my process. All cared about my fears. The team was beyond comforting and understanding. Removing a tooth never felt so at ease. I’m so appreciative to be a patient here.