Visalia Flooring

Office secretary, awesome. But you should find another job since the rest of company likes to hide behind you with terrible business ethics. Scheduled a flooring quote for hardwood flooring replacement. Grateful it happened the way it did as I discovered their terrible reviews after the fact. They sent text messages about appointment times and at arrival they say they have a 15 min windows at the time of arrival. I responded 8 min later to a doorbell ring (8:00) that I didn’t get a notification. Told them I’m home at 8:08am via text and they didn’t respond to the text. I was ghosted. So I messaged the office and They said they can’t come back out due to other appointments. I Expressed my concern with the secretary since I had scheduled them into my work day and why do they have 15 min grace periods if they’re not going to use it. Cruz didn’t have to leave. He didn’t even attempt to call me. They called me later in the day and said they wouldn’t send anyone back out and would decline giving me a quote. I’m assuming it’s based of me telling them it was an insurance quote. As I began to speak I heard the click of it going to a speakerphone (extremely obvious) and I called them out on it since someone more important was listening to conversation. Little do they know insurance has already paid me to replace it nor did I care. The receptionist said they’re a small family run company which I gave them the benefit of the doubt, so I provided them an opportunity to have the owner call me rectify the poor communication. Obviously he didn’t care cause he didn’t call me. I work in a sales industry that involves residential homes. This was an absolute fail, 1/10 in my book. First impressions are often a sign of the standard set by a small business. There’s already bad reviews for this company and as you can see, there’s other business you should consider before even remotely trusting them with your money. Trust your gut. Responding to your reply. Your secretary was the one who suggested get someone out there the same day. And no Cruz didn’t respond to text till after I spoke to a secretary which I had to Initiate cause he wasn’t responding. To lie about this is even more hilarious in an attempt to justify what happened. As a business owner myself, why would I take the time to write such an extensive review and respond after the fact. You had a chance to call and you didn’t. But quick to respond to a bad review. Let the people decide. There’s plenty of companies out there. Hopefully they see through the BS you wrote.

Visalia Flooring did an absolutely amazing job and I couldn’t be more grateful for their work! From start to finish, they exceeded my expectations in every way. I’m so glad I trusted them with upgrading the flooring in my home. Their team was fast, efficient, and meticulous in their attention to detail, ensuring everything was done to perfection. What stood out the most was how much they genuinely listened to what I had in mind. They took the time to understand my vision and brought it to life beautifully. The end result is even better than I imagined! If you’re looking for a team that is professional, skilled, and truly cares about their clients, I highly recommend Visalia Flooring. Thank you for transforming my space!

Mr. Lopez and his crew did an amazing job with my flooring. I am beyond happy with the work they did. He was very professional, honest and easy to talk to. He came out and quoted me right away and then got to work within a week. I had multiple quotes from many other Visalia companies including Lowe’s and Visalia Flooring was the most reasonable. There was some back end expense, but if you’re having carpet replaced that is to be expected. I definitely recommended them to anyone needing flooring and will use them again in the future.