USA Pro Construction Inc.

The Work crew was so professional and nice. They did great job with the siding soffit fascia and our new gutters. They cleaned up so well too. Just like mike said, our energy bills are lower because the installation behind siding too. Amazing job! Thanks USA Pro!

My husband and I hired USA Pro Construction for a project to remodel our kitchen. This included ceramic tile from the entryway through the kitchen to the powder room; new powder room vanity, lights, towel rack, toilet paper holder; kitchen cabinets, kitchen backsplash, granite countertop; painting, light fixture in hall, new baseboard; electric and plumbing for garbage disposal, sink and dishwasher, over-the-counter microwave. I really like Mike and believe he, his brother Keith and a couple of intermittent helpers basically know what they are doing. I would like to say I love the finished product, but it is just okay. Besides the overall incomplete and/or rushed items done in a non-professional manner (paint, trim) and the fact a 3-4-week estimate turned into 7-8 weeks, two of the largest items have major issues. 1. Our new cabinets went up right after the demolition of the kitchen and I immediately noticed they were the wrong cabinets. After admitting this was his mistake Mike continued to tell us new doors were coming. This lie continued for three months. We have now found out that we cannot just replace the doors. Our only option is to order unfinished doors and have them stained, etc. as close as possible to the color of our cabinets. We withheld part of our last payment to Mike but the total expense to replace the doors is more than double the amount we withheld. Unfortunately, we have decided to install the doors that were ordered in error even though they are far from what we wanted and have some minor scratches. My husband installed them. 2. The ceramic tile we had installed is a wood grain look. As the days went by after installation, we could see there was a haze on the tile. Mike said it might take 13 washes or more to remove this haze and twice he mopped on a special acidic cleaner. This did not help. After my 70-year-old husband spent two days (two different times) on the floor applying an acidic cleaner by hand and mopping the floor well over 13 times, the haze remains. We now are having a tile and grout company cleaning the tile, repairing a couple of loose tiles, adding grout where it has come out and sealing the grout in both our floor and backsplash … with no guarantee the haze can be removed. Mike also promised to give us all receipts and warranties but, after numerous requests, that has not happened. Maybe this job was more than they could handle both knowledge-wise and size-wise or possibly their experience lies in other areas of construction. I know money may have been an issue for ordering new doors, but all Mike needed to do was let us know and we would have paid for them and deducted the cost from the last payment. Maybe better quality and less messiness will come with more experience and I hope for Mike’s success with his business, but his priority should be honesty in communicating with his clients and quality work.

Update***** USA Pro reached out to my husband and explained what happened with the previous appointments. It appears to be a series of unfortunate events and as we all know, things happen. After talking to my husband, they made an appointment and they did keep that appointment. They were very apologetic for what happened. They came out and fixed the issue in a timely manner. They were very professional and we are happy with the results. ************************************************* This "business" was supposed to come out to my residence for a soffit repair job. 1st time they scheduled to come do repairs. No call no show. We inquired if he was still coming? Made another appointment, again no show. He texted to say they got delayed at another job, he would come Monday. Monday AGAIN, no call no show. Save your time and call someone else, this company is very unprofessional.