Tricolor Auto - Corpus Christi

Customers BEWARE. I don’t know if I have the right words to articulate how horrible of an experience we had at AutoNation Ford Corpus Christi, but I will do my best because this NEEDS to be known and hopefully save someone else from the troubles we’ve had. My husband and I bought a pre-owned 2024 Ford Expedition from another dealership with low mileage, and still under factory warranty. Shortly after getting the car, one of the front headlights went out. We made the horrible mistake of taking the vehicle to AutoNation Ford Corpus Christi to be repaired under warranty. From the moment we arrived we should’ve known what we were in for as the associate that helped us made it immediately clear they weren’t inclined to work under warranty and interrogated us about where we purchased the vehicle and what the car fax said (which by the way was nothing). We dropped the vehicle off on a Monday and by Thursday I had grown increasingly frustrated as we couldn’t get anyone at the dealership to answer the phone, call us back, or provide any kind of information about what was going on with the vehicle. I pushed and demanded for someone to give me at least provide me with a status of the vehicle, and once I did that within the same evening my husband received a call back from AutoNation saying “we believe the vehicle’s been wrecked and we won’t work on it, come pick your car up.” I am floored at the difference in the condition I brought my new car in 4 days prior vs what it was when I picked it up. Not only had front bumper been scratched and cracked by whatever technician was looking at it, but their adjacent facility is currently under construction and my car looked as though it had been left to sit in that area with all the doors open. I am almost certain this was intentional just base on how coated the entire interior of my vehicle was with a sandy/dust material that I’ve since tried & failed to completely clean out. When trying to wash it off the outside it caused scratches to the vehicle was well. Mind you the vehicle had been freshly detailed just days before we dropped it off at AutoNation. I will attach photos in the review if possible. I respect whatever decisions that AutoNation or any other facility makes in regards to what vehicles they agree to work on or not, but to care SO little about a customer (or just fellow human being really) that you not only give horrible customer service but have a total blatant disregard for people’s property is awful. Property that they’ve likely poured a lot of thought, consideration, and hard earned money into. The stress from this situation has been overwhelming and I’ve really never had such a terrible experience from a business before.

Joseph at the service desk was extremely helpful, knowledgeable, friendly and professional. I have been to many dealerships and service departments and yours is by far the best. From dropping my car off and getting it delivered after the service, I was kept informed and knew what was happening with my vehicle. Never have I seen such a professional, prompt and friendly service department. I am telling anyone who will listen about my awesome experience. You have earned my business Joseph.

David and Miranda were excellent. They helped me find my affordable and brand new Ford Ranger. I will definitely ask for them the next time I buy a new truck. Joseph was also great at helping me get my paperwork filled out. Thank you for the new truck!