Synergy Credit Union

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Annette Kobsar

Wonderful experience dealing with Ashlee for our Son’s First Mortgage! Keep up the great work!

Robyn

Although I don’t personally bank with Synergy Credit Union, my partner does, and their recent experience was quite challenging. My partner has been a loyal member for 15 years. Over the past few years, they have faced significant personal and financial challenges, which have depleted their savings and increased their debt. Despite reaching out multiple times over the years for a personal loan or line of credit to assist with legal bills for their separation and custody battle, as well as to cover unexpected expenses, Synergy was unable to provide the needed assistance. Even after finalizing their separation and improving their financial situation, Synergy denied their request for consolidating high-interest debt into a more manageable solution. My partner was informed that due to high credit utilization and a high Total Debt Servicing (TDS) ratio, they couldn’t assist further. When my partner asked what they needed to do to get approved, they were advised to pay off debt to reduce their TDS ratio. My partner then discovered that the advisor was using a two-year average that did not include their current year income, which was significantly higher. Additionally, the advisor did not include CCB income and significantly overstated child support payments. Once these errors were corrected, my partner's TDS ratio was well below what the advisor recommended. My partner further paid down their credit card debt as requested and was assured they would have a solution the next day. Despite my partner's efforts, Synergy denied the application, citing insufficient collateral or savings, and the fact that they are not willing to consolidate an existing consolidation loan, which is currently half paid off. This experience has been disappointing and does not seem to align with Synergy's mission of building relationships beyond banking or understanding and meeting distinct needs for prosperity. My partner's loyalty and financial responsibility were overlooked, and their genuine need for support was unmet. They were led to believe that by taking certain actions, they would receive the assistance they needed. Based on this experience, I cannot recommend Synergy Credit Union.

Trevor Brown

I’ve been a member for nearly 25 years. Annette Kobsar put a hold on my chequing account in “hopes that it will prompt me” to call her. The hold was removed instantly after a short, brief conversation with a very apologetic member of the contact centre. All this did was prompt me to close all of my accounts at Synergy and transfer everything over to Servus Credit Union, where I’ve found the latter staff to be professional, knowledgeable and friendly, unlike anything provided ever by the former.

Mads W.

BANK SOMEWHERE ELSE! I should have read the reviews before going to this bank. I cannot wait to change banks. The lack of empathy is astounding. They will tell you this bank is for the people, I can assure you that’s a lie. The lender that dealt with my account, I hope she has the year she deserves. I called the bank to say my company was having issues with their direct deposit and that my mortgage was coming out the same time. They assured me that my mortgage would go through and be fine as I was going to grab my paycheck and deposit it the next day. It was the LENDER that saw those notes, and still decided to be the worst human being and return the mortgage as well as charging me all these extra fees. This day and age, we need a little compassion. I did have the funds coming. Synergy Credit Union does NOT care about you.