Stonehouse Dental Care

Not available.

Vasileios Dionysopoulos

Dr Andrew is very skilled and friendly but the front desk is incompetent. I've booked two in a row 1-hour appointments and both times I was informed when I got there that they were only for 15 minutes. In addition to all these lost opportunities to treat my condition there was also a cancellation on the day of the appointment. It's now two months from my initial request and my tooth has serious started to ache. The administration part of the business is severely lacking and this is the reason I left the Practice. I would not recommend joining either.

Mark O'nessy

Generally a positive experience at the practice, guys sound no really had a problem. I had a couple white fillings done that were grey n wanted them to look better. Great 👍 Job done.

A Scott

My experience here was nothing short of disgusting. I feel scammed and extremely let down. When I first called to register I was told my first appointment would be booked as private then it would be nhs. I knew I needed a tooth out, filling and a bottom denture. When they set the treatment plan at no point did they tell me that it was private prices. So I had the work done. Wasn’t even in there an hour over 5 appointments at a cost of over £700. When having the denture fitted I wasnt even offered a mirror to look to see how it was. Andrew said that’s looks good but you’ll definitely be back. Yes I was back the denture was horrible! When I got home and saw it for the first time I was livid. When I spoke to a friend she told me what I paid was expensive for nhs. So I rang the dentist to come back in to sort this denture. First I question the cost and rhey told me that was private treatment I said why you told me the first appointment was private then nhs, receptionist said no I said it was the first treatment plan was private then nhs. This isn’t true and I would’ve never agreed to it as I’m on disability benefits due to autism and fibromyalgia. She said if you couldn’t afford it why have the treatment? It’s not about what I can and can’t afford it’s about the fact you’ve misled me. So into my appointment. First thing Andrew says is I said you’d be back and I said yeah no surprise there the denture is horrific! Why would I want this in my mouth it makes me not want to smile. It didn’t fit, teeth weren’t in line with top teeth and the quality of it cosmetically was nothing short of disgraceful. I also asked why nobody told me this was private treatment and he told me it wasn’t his job to tell me and the treatment plan lol who do I ask? The cleaning lady? Andrew is so patronising and rude I didmt want anymore work done there and asked for the cost of the denture to be refunded he said he’d speak to his area manager and get back to me. I handed it back and while walking out he said bye have a great day in a smarmy tone. Have a great day I thought lol you have no idea the anxiety and stress I deal with on a daily basis then you scam me are rude and obnoxious. I left there shaking and sick to my stomach. Then I thought area manager…. When previously there I asked the receptionist to speak to the practice manager and was told there wasn’t one just her if I had and issue. Now I find out there’s an area manager? Felt like they didn’t want me bringing my issues up with any management. This all happened in March and I’m still waiting for someone to contact me about the requested refund! Also the filling I needed work on was left till last and then I needed root canal treatment. Maybe if he filled this in instead of waiting 5 weeks I might not have had to have that at an extra cost. The nurses are about the only good thing about this practice. I would never set foot near there again!

Michael Lough

I was in need of a new dentist when I moved to Falkirk years ago and I have always had the worst luck with dentists. That changed here, before I would get anxious and stressed and never felt like I new what was going on half the time. All my experiences here have always felt more in control and I feel free to ask questions about what I can expect and the dentists themselves are really down to earth giving you an honest answer and options on how they can proceed. I'd travel the breath of the country for the quality of service they offer, I can only imagine it will continue into the future.