Spa by JW Marriott Nashville

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Erin Frazier

My boyfriend and I had a fantastic 80 minute couple massage. From the intake to check out it was a very pleasant experience. Jessica and Mr Billy were fantastic. Mr Billy was my provider and would know to adjust intensity by a shift in my breathing. The bathrobes are super warm and fluffy and the refreshments and glass of rose was the cherry on top! Thanks for a special birthday weekend!

Wandering Lovebirds

We enjoyed a relaxing couples massage at the JW Marriott Spa, and I treated myself to an express facial too. The massage itself was lovely, nothing earth-shattering, but definitely a much-needed unwind after a day of traveling. We upgraded to hot stones, which added a cozy touch. Champagne afterward was the cherry on top! The relaxation room was beautiful and peaceful. Shoutout to Kelly and Lilli; they took great care of us. It’s a little pricey for 50 minutes, but you’re also paying for the upscale vibes and serene setting.

Elize Harrell

When I first arrived the spa seemed great. However, once I started my 80 min hot stone massage things went downhill fast. The masseuse did not massage my triceps, biceps, hamstrings or back. In fact she proceeded to massage my spine... also there was no privacy. To top this bad experience off, there was no conditioner, or lotion in the bathroom. All the supplies were completely empty. I would definitely not recommend.

Meghan Doyle

As a Bonvoy member and a frequent flyer at a variety of Marriotts AND luxury spas, I would NOT recommend the spa here. I was incredibly disappointed in not only my massage, but the experience overall. (loved the hotel though!) The people at the spa desk were nice and booking was easy, but the spa locker room is tiny with only one shower and toilet. The relaxation area is shared by everyone, but in an area where many people are walking through, including employees who are coming/going from their shifts. The massage itself was super expensive ($225+ for a 45minute massage with no add-ons), so I was expecting excellence. It was probably one of the worst ones I have ever had. The masseuse was clearly irritated, and wasn't friendly upon greeting - I could feel her negative energy and stress. She had shared "she typically does deep tissue and uses firm pressure," and I told her I prefer medium. She didn't inquire much about the areas I'd like to focus on, and I don't believe she read the prep sheet. She used her elbows majority of the time (which doesn't seem appropriate for the entirety of the massage on petite individuals). Knots were not effectively addressed. The bed was also cold and I asked for her to heat it. Additionally, you could hear conversations in the hallway. I also kept a keen track of time, as I want to ensure every minute I'm paying for is being utilized. She ended 10 minutes early (I timed it from when she started, not when we entered the room) which made sense as I saw her running out with her bags (leaving work) as I sat in the relaxation area after my massage (I added on facial steaming for 10 minutes). She was clearly in a rush to go home. I would not be surprised if there have been other complaints about this female masseuse. I tipped 20% so my bill ended up being north of $300. I don't feel she deserved a nice tip but also wanted to acknowledge her time spent with me. We were celebrating our 3rd wedding anniversary and that was not an easy $300 to swallow for a below average experience. The lady at checkout asked how it was but was also speaking with another customer inquiring about availability, so the conversation was not productive. I'd recommend looking elsewhere. I also was not able to find an email to send my feedback directly to the spa.