Servus Credit Union - Windermere

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C Imrie

Debit card has been declined at gas stations exclusively for a week. Had to pull out cash just to fuel up. Go to get it fixed when I have the time and they somehow managed to make it worse. Now the card doesn't work at all. Nothing but problems with the bank/app. Switching to another bank when I have the time do so.

O.A.R

Got a call today at 1247pm from one of their staff saying that my cards have been frauded. This person is trying to fraud me as I called my financial institution and they told me to call the police. Justice needs to be served to these idiots get your damn staff under control. A credit union having internal people featuring WOW WHAT A FRIGGIN JOKE!!!!! I’m calling the police.

Reaz Ahmed

I visited the Servus Credit Union branch at Windermere today for banking and had a very disappointing experience. The staff member who assisted me, named Le, provided the worst service I have ever encountered. When I expressed dissatisfaction and requested to speak with a manager, she claimed to be the manager herself. However, I noticed her name tag did not indicate any managerial position. When I questioned this, she stated, "I don’t put my job title on a name tag." To make matters worse, she incorrectly informed me that my MasterCard was cancelled. Later, when I called Servus Credit Union's customer service in front of her, they confirmed that my card was active. Throughout our interaction, she displayed an unprofessional attitude, even smirking inappropriately while I was addressing my concerns. This branch has demonstrated the worst service I have ever experienced, not just in this town but possibly anywhere in the country.

Malik Hudda

Came in to inquire about auto loan. Payment was to come out last week but nothing completed. Servus rep Prabhjeet Chahal was very patient, respectful and professional. She took the time to explain the situation as there was a recent merger of banks which caused the confusion. Long story short both me and my spouse were very satisfied with the outcome. Props to Alma phone rep that called me from call centre she was equally patient, respectful and professional.