Second City Roofing & Exteriors

Called Chicago Premier to do my roof on short notice. Frankie, was accommodating of my situation and had his workers start as prompt as possible. Workers did a good job a were very courteous. Very happy with roof, work and service.

Terrible Service, Unfulfilled Warranty, and Unprofessionalism I regret having to write this review, but my experience with Chicago Premier Roofing has been nothing short of frustrating and disappointing. In March 2023, I had a flat roof completed on a multifamily unit with a 10-year leak-free guarantee, which covered both labor and materials. Everything seemed fine at first, but by March 9, 2024, I started noticing water coming into two apartments on the south end of the building. I reached out to Frankie to address the issue, and he claimed the problem was with the flashing. When I asked if the flashing should have been included in the original job, Frankie confirmed it should have been and even admitted the flashing was in poor condition. His exact words were, “I don’t like to talk about other people's work. It is what it is.” However, his team did the original work, so it's hard to understand how that statement makes sense. In an effort to prevent further damage to my property, I agreed to pay Frankie to fix the flashing, even though I should have been covered under the warranty. I also repeatedly asked for a receipt and my contract, which I still have not received. This was frustrating, but I just wanted to get the issue resolved as quickly as possible. Fast forward to December 2024, when another tenant noticed water stains and cracks on her ceiling. I contacted Frankie again, and this time, Steve came out to inspect. He confirmed that the flashing was deteriorating due to tuckpointing issues—something that was never mentioned or documented before. Then, Steve proceeded to tell me how much it would cost to fix the roof, which I had to argue against, as the issue was clearly still under warranty as per my contract from March 2023. Steve told me that the flashing would be fixed that day or the next day, but I never received an update. I’ve followed up multiple times, but it seems like they are completely avoiding my calls and texts. It's clear they don’t care about honoring their work or their warranty. At this point, I wouldn't recommend Chicago Premier Roofing to anyone. They don’t stand behind their work, are unresponsive, and seem more interested in finding ways to charge more than addressing issues they should have taken care of under the original agreement. Avoid this company at all costs!

Frankie came and assessed my garage roofing issue within the hour and sent a team to repair my roof by the end of the day. The team also did an inspection of my flat two-flat roof during the same visit. I greatly appreciate their prompt attention to this matter especially given the upcoming spring rainy season.