Salemtowne Dental

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Frank Foremen

Gentle Dental is to dentistry, what Taco Bell is to Mexican food. You are a number measured in dollar signs with this chain dentist. I had 2 dentists to chose from with my insurance company, and this dentist office was closer. I was immediately put off after my first new patient call. The person I spoke with had no phone etiquette and clearly does not like the job, she had the "I can't wait to get out of here" vibe. When I arrived for my appointment, I almost walked out, I witnessed the same attitude was shown by both front end office staff while assisting customers in front of me. They have no regard for privacy and no tact with patient person information ( I was thought HIPAA applied to dentistry and well), fully discussing an issue about the previous patient after they left ( and not in a favorable way). I noticed their is someone who comments on the reviews, I find this hard to believe. Like most companies they are trying to make it look like they care. If they did, they would realize the majority of the negative reviews all have one common issue. I believe they rely on TONS of text and email notifications to do the job of the office staff regarding appointments. I received 10 notifications for my upcoming cleaning, including a "final" phone call why I was in a meeting. My appointment was immediately cancelled less than 24 hours before I was schedule in, I find it ironic they have have a 40.00 cancellation policy if I do not cancel within their cancellation window. I made the appointment, I took time off work, if I cancel I pay 40.00 thats the incentive to show up, and Gentle Dental cancelled the appointment? It will be interesting to see if I am charged 40.00 for them cancelling the appointment. Avoid this place, or at least this location at all costs. THE WORST FRONT END STAFF, you will get better service from Taco Bell Staff.

V L

Front desk receptionist was extra sweet. I feel safe and well taken care of there by everyone. They try to help anyway they can, one arranged a ride for me at my next appointment through my insurance, as I am 71, and don't drive anymore, this is unheard of now. Very happy with my dentist. He has such a great sense of humor and is an excellent dentist.

Paul Falletta

Awful experience and waste of time. I filled out the comprehensive form and informed them that I had a sensitive gag reflex that made xrays difficult in the back of the mouth. When I got there for an appointment, the Dentist said he could not see me unless he had those xrays and referred me to another business that could do those for me. Not what I had hoped for. Will not be back. By the way, Andrea was wonderful, and I suggest she find another dentist to work for.

Nicholas Faith

Unfortunately I can’t remember the name of the assistant who worked with me but I would give her a shout out if I did. Not only was she simply nice and good at her job, she intentionally made sure I was as comfortable as possible and accommodated me. For Doctor James Means, with his amazing smile, he was just as good; explaining things in enough detail without rushing, ensuring I both understand and any and all questions had been answered. I tend to have a more negative view on dental practices with big corporate names but I can say they are good people and do a good job!