Retail Merchant Services

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sam collins

AVOID AVOID AVOID I was a loyal customer for many years on what I believed was a rolling monthly contract. When I closed my small business in December 2023, I phoned to cancel and made it clear the business was shutting down and I no longer required their services. I was told my account was closed, and I assumed that was the end of it. Months later, I began receiving aggressive emails demanding nearly £800 for a “second contract” I was never made aware of, never agreed to, and never used. I have repeatedly tried to respond and explain, but communication with this company is like banging your head against a wall. No one takes responsibility, and no clear proof has been provided. I’m more than happy to defend my position in court rather than pay a penny more to what I now consider a highly unethical business run by con artist. This is not how you treat longstanding customers — especially small businesses doing their best to wrap up properly. Absolute cowboys. I would not touch them again with a barge pole. AVOID AVOID AVOID

Gman

Absolutely sham and scam. Switched to this company on the understanding they would cover the cost the getting me out of present contact. This never happened, sales person had left ( very common ) and so my word against there’s . Stayed with them for 3 years or so. But still had to pay my old supplier as well. After 3 years I closed the business and returned the machine. Notified by phone and also discussed the above. A year later I get a bill followed by debt chasing. Was informed I had not notified them and so contract was still in force. Paid ( under duress ) and notified by email of termination . Two years after I closed the business I get another invoice. Emailed them to tell them exactly what I thought of them and was informed that I had not cancelled my contract ! Which I had and still had a copy of the email. How can a company send invoices for work they have not done ? To add to the the scam,I can’t believe that people have taken the time to write so many good reviews about a card machine supplier.

Mark Hodgson

Signed up with RMS for a card machine for my small business, the card machine was inadequate as it was wifi only so it went back. They then tried to charge me for transactions I never done, then 3 years later sold the debt to a recovery agency for nearly £500 saying I never returned the unit, which I certainly did but I’ve just had to pay it. Wouldn’t go anywhere near RMS ever again, fraudsters.

Emma Northam

Fantastic Customer Service. We had an issue with our card machine so contacted support. Dan resolved the issue quickly and knowledgeably. I was particularly impressed by the fact that he established e-mail contact in order to facilitate a call back rather than having to go through the switchboard again. Thank you Dan, you took the stress out of the problem.