Rancho Management Services (Alberta) Ltd.

Not available.

Martin K

Rancho Management Services has demonstrated an alarming lack of competence that is simply unacceptable for a company entrusted with property management. To claim that “multiple notices were sent” when neither I nor my manager received a single one is an insult to accountability. The excuse that it was somehow our responsibility to submit valid email addresses is laughable when, in reality, valid addresses were provided — but were incorrectly entered into Rancho’s own system for both the owner and the manager. This is not a small clerical slip; it is a fundamental failure in duty of care. If management cannot ensure that crucial communications are correctly recorded and delivered, then the entire premise of their service collapses. Blaming owners for mistakes clearly caused by Rancho’s data entry errors is both unprofessional and unacceptable. The failure to deliver critical notices due to their own internal mishandling not only erodes trust but also demonstrates a troubling disregard for accuracy and accountability.

Johnny Rotten

If you want a property management company that is impossible to get a hold of and won’t reply to your emails or phone calls, this is the one. Absolutely ignorant employees

Rose Kassamali

I personally have had better service and response from Alex since she came onboard a few months ago. There are 3 incidents that I had emailed her on and all 3 were responded and resolved the same day. She responds promptly with email requests rather than returning phone calls. I am expecting the service to improve even more and also resolving issues faster rather than asking to send photos and then no action is taken as per previous experience before her. Also, upkeep of the property is still not upto the standard expected for the strata fees we pay. Overall she is better than previous Managers who would not be on top of any maintenance that would also harm children unless reminding several times. Hopefully things will change now that she is onboard.

Vanessa MacNeil

Absolutely the worst individuals I have dealt with to date. Concern after conern has been brought forward and no resolutions. The safety and security issues as well as management allowing people to use the courtyard as their own off leash dog park without picking up after their dogs is astonishing. The grass is over a foot tall. What are the condo fees going towards? I will be visiting the individual condos in this building and will be discussing a non confidence vote regarding Rancho if I dont see changes by June 5th. Of course I expect the generic "it is unfortunate this has happened, contact us" response. The irony is, I have been contacting them all week so what's another email going to do? Lack of accountability is real. This isnt "student living central" these are condos owned by professional working people who pay you to do a job.