PURE Property Management of Tennessee

When we first applied for our rental, the process felt very corporate and a bit impersonal – we honestly weren’t sure what to expect. During our time living at the property, the house itself was great. We never had issues that required maintenance, so the hands-off approach worked fine for us. Where we really saw the difference was at the end of our lease, after a change in management. The new manager was responsive, kind, and immediately helped us navigate our unique move-out situation. When I dropped off the keys, she took the time to personally explain the updated deposit process answer and put me at ease. Despite concerns about the property’s condition from before we moved in, we ended up receiving our full deposit back within a month. All in all, we had a very positive rental experience, and it’s clear the company is moving in a better direction under her leadership and team.

I am extremely disappointed with my experience with Pure Property Management of Tennessee. From the start, their communication was terrible. My calls frequently went unanswered, and when I did get through, it often felt like I was talking to someone who had no idea about my issue. To make matters worse, their fees are exorbitant, and they nickel-and-dime you for every little thing. I felt like I was constantly being charged for services that were either poorly rendered or not rendered at all. I still have not receive my security deposit since July 2024. I would strongly advise anyone looking for a property management company in Tennessee to steer clear of Pure Property Management. Their lack of communication, poor maintenance, and excessive fees make them a company to avoid.

I signed on with PURE about 2 months ago. I was put in an awkward position by my previous property manager by placing frustrating tenants in my home. After several disagreements on how to handle his “ideal tenants” he quit on me. I did some shopping and decided to go with PURE. The relationship did not start off on the right foot and I am sure the property managers I was initially working with can attest to that. Fast forward to this past week where I stopped by the PURE office to voice my displeasure and frustration. After communicating with a few property managers here about my issues and concerns, Kristina came out of left field and took care of these matters within hours. Her work ethic, approach and delivery of what I needed done in a timely manner was incredibly impressive. I will go on record and state that she deserves an immediate acknowledgment for how she had performed this week alone. Moving forward I would like to be working with Kristina as I have seen how handles her business and matters. Thank you again for taking care of that frustrating position I was in and hope PURE compensates you for your efforts.