Posh Salon - Spa - Boutique

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Autumn B

Great visit as always! I come in for wash and styles on Tuesday mornings to get my work week started off right. Mira is always cheerful and does a great quick job getting me looking great and out the door. She can hold a great fun conversation and can also work quietly if I need a quiet morning or am catching up on some work. Her scalp massage during shampoo makes my morning.

CiCi

The only reason this establishment is getting more than one star is the very first stylist I visited (Jacklyn) was very nice and did a wonderful job. My second and final visit was a disaster in every direction. This time was with (Tia). I scheduled, or rather thought I scheduled an appointment for the following week that I called. The phone was answered by a younger gal who sounded less than enthusiastic to be working and had absolutely no customer service skills. Moving on to the day of my appointment, I had been running a few minutes behind so I called out of courtesy saying I was on my way. The receptionist answered stating I wasn’t even on the books for today. Again, not really surprised considering the immaturity shown from the first call. This receptionist was very accommodating however and worked me in with but couldn’t guarantee it would be with Jacklyn. I arrived and Tia, my stylist for my appointment came out. Everything from then on again was a circus but not the end of the world. I was there for a simple wash and trim. Tia then informed me they had a special going on for a special conditioning treatment that was $50 and another treatment for $25. She asked if I’d be interested in either one. I replied, no thank you I would just like a normal shampoo and conditioning. I’m a mother and I work outside I don’t have a need for anything special. Tia then told her assistant to do the ABC? I was shampooed conditioned, which felt entirely normal. Tia was very friendly and talkative. I had shown her a picture of the trim with layers I wanted she seemed very accommodating. They finished blow drying my hair and asked if I wanted a style, I was getting ready to work outside and really didn’t need anything else but they used the straightener which was fine. She gave me her mirror and the cut was not what I had really requested so I continued to ask for more layering and framing. Tia eventually became tired of this I believe and told me my layers were not possible because my hair was thin and I wouldn’t like it. In my ignorance I said whatever you think and proceeded to checkout. To my surprise, instead of the $45-$50 I had spent with Jacklyn, my total was $83… I should’ve then and there questioned this but instead I was stunned and paid. My mother who had gifted me this haircut later called and questioned this charge. The receptionist informed her Tia appeared to have “added” in a conditioning treatment per my request. This was false so my mother requested compensation on this which both Tia and the receptionist both denied. The receptionist did say she would have Tia call her and discuss the matter which again she never took the time to do. Petty though it seems I scheduled another appointment with Integrity Hair today to get the layering I wanted. Anna was spot on with my request and I love my hair $110 later.

Kaynah Lucille

I have been to this salon 3 times as a new client. Once for a consultation and the other two for appointments. The stylist was late by 15+ minutes each time. One appointment I actually had to wait over 30 minutes. Today I went in for a 4pm hair cut. I arrived 10 minutes early. I waited until 4:15 with no word about my appointment. I asked the girl at the front desk how long it would be. She said she didn’t know but the stylist was finishing up. I asked if I could cancel my appointment and if I would be charged as I have other things to do. She shared with me that I shouldn’t be charged but if I continue to do this I would be. I shared with her that I had been to this salon 3 times, on time to my appointments every time and that the stylist was late for all three appointments, with no notice of when I may be serviced. I asked her to have someone call me if they decide it’s necessary to charge me. I will not be returning. If the roles were reversed I would be charged with late fees or cancellation fees due to not showing up to the appointment at the time agreed upon. It would also be nice to know the stylist is running behind schedule.

Dawn Roe

I came in w/ pictures of what color I wanted my hair. The first girl got it ALL wrong. Then the second girl went above and beyond to fix my hair and it turned out beautiful!!! I had to pay for the mistake and the fix, which I dont think is right but it is what it is. When I had pictures and she totally got it wrong and rushed me through, I dont feel I should have to pay for her mistake. Both girls were named Sydney, the second one was bomb!! She fixed my hair and I was very happy with her!