Phone & PC Repair By Tech Authority

Just got my Samsung watch 6 back from fixing a cracked screen. It took about a week and a half but looks good. The men that work there are nice and reasonable. They are one of the only ones I could find that fix Samsung watches

Quick and great results. I purchased a Samsung Note 9 from someone to find out it had some issues being activated along with the wrong service provider for myself. However, I called Tech Authority and they were able to look the device up over the phone and confirm that they were able to fix the issues. I setup my workstation as they asked via messenger and they were not only able to remote into my phone from my home, but they fixed both issues and I was able to use my new phone immediately. They saved close to $1000 and would recommend their services.

I take reviews very seriously. I always support local businesses but this place has been the WORST experience ever. I went in with a cracked screen, no other issues. I was given a cash price quote approved by the supervisor including tax. I was upsold a screen protector to for $10 which was fine. When I went to pick up the phone, they tried to overcharge me even though I received a quote. Additionally, screen protector was way to small for my phone and I had to get a refund. I noticed when I was at home that my finger print would not work on my phone. I have never had an issue with this before. I could unlock my phone with the fingerprint but not open apps. I called back and I was told by the supervisor that this is a typical issue for google phones and common knowledge...like I should know! If this was common knowledge in his area of expertise I should have been informed prior to paying $200 for a repair when I could have utilized that money to help cover a new phone! After going back and forth and being talked over several times, he told me to bring in my phone. I brought in my phone and tried re-explaining what the issue was, but I did not feel like he was listening. Day after day I was told it would be next day, or I would get a call in a few hours. I never received anything, I had to call. It was a total of 4 days in the shop for the fingerprint issue. I finally called in on day 4 and was told that the phone unlocks 90% of the time. I told them that its not unlocking the phone, its oddly enough the apps that do not unlock as previously stated. This proved he didn't even listen to me! I complained that I brought in a working phone and I am now leaving with a BROKEN phone. The supervisor told me that my phone was broken when I came in and implied I had this issue before. I attempted to demand a refund but was denied. I was talked down to, and talked over the whole conversation. If you take reviews seriously, BEWARE OF THIS COMPANY. All I want is a refund for my phone that worked fine before, and now does not work fine leaving. They are not taking responsibility for BREAKING MY PHONE and REFUSING ACCONTABLIITY.