PartnerMD Richmond

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Ericka Olmos

My experience with this practice was top tier!! Ashlyn was so kind on the phone, Kristen & Iommi, were warm and welcoming at the front desk. Dawn, was funny and relatable and the perfect person to make you feel comfortable when asking all those invasive medical questions. Dr. Giles was knowledgeable and helpful. 10/10 recommend!! Honestly looking forward to my next visit.

Courtney Bowles

Every single time I try and make an appointment they supposedly never have one and want to keep sending me to an er! It's ridiculous don't have an option for same day appointment if you can't make it especially if your going to every single time send me to an er when it's not necessary just need a checkup while being sick!

Paul Hook

BY FAR the most poorly run, poorly managed "doctors office" in the area. I thought other Bon Secours offices were bad, but this is the worst! First, you have doctors talking about another patients alzheimers issues with other patients explaining why they are 2 hours late to your scheduled appointment, then when your doctors is on vacation, the other doctor decides to change what course of action your PCP has and instead decides on other things. This is a doctor I've NEVER seen before. I'll also be filing a complaint with the state medical board against the clinical supervisor and doctors at this location.

Aaron Birchfield

Update: About a month after my referral to a psychiatrist, I underwent testing and was officially diagnosed with both ADD and ADHD. Thankfully, my treatment is now properly managed. However, the time spent waiting and the uncertainty were highly stressful, which could have been avoided. I recently visited Dr. Ian Giles aiming to establish care with a new primary care physician after relocating to Richmond to start a postdoc at VCU. My main goal was to continue my existing treatment for ADD, a condition I have been managing with prescribed medication since 2016, as evidenced by the medical documentation transferred from my previous provider. Upon my visit, I was informed by Dr. Giles that he does not prescribe stimulants to adults, citing a personal philosophy and the requirement for extra monitoring and care as his reasons. I was extremely disappointed by the impact of this stance on the continuity of my care. My medication has been instrumental in managing my ADD symptoms effectively, and I now have to seek treatment from my original PCP in Tennessee while I try to find a new doctor. This presents a significant inconvenience. I want to highlight that my medical history and lifestyle choices (I do not smoke, use drugs, or drink alcohol) demonstrate a responsible approach to managing my health and medication. Furthermore, my physical health, indicated by excellent vitals and blood pressure, does not contraindicate the use of ADD medications. I have years worth of medical documentation supporting this. I am sharing this feedback in hopes that Dr. Giles and his team might reconsider their policies and practices to better accommodate the medical needs and care continuity for their patients. Ensuring access to necessary medications and promoting a health-oriented practice environment are critical for patient trust and care quality