Paradise Physiotherapy Ltd

I have been searching for a good massage therapist now for quite a while. Had my first session with Fallon Gullage yesterday. She is amazing!! The pain that I was having for so long is gone after only 1 session. She is a true master of her craft! She thoroughly explained her plan of treatment and lets you guide her to suit your needs. Can't wait to go back for my next session!!

I am writing to formally complain about the unacceptable service I received when attempting to keep my appointment for neck and shoulder massage therapy booked for September 30, 2025, at 2:30 PM. Despite confirming my booking in person, your staff informed me today that the appointment was deleted by mistake and claimed I had no scheduled appointment for tomorrow

Would NOT recommend, absolutely horrifying experience as an injured worker. Physiotherapist refused to listen/made it very clear she did not believe my symptoms/extent of injury/wear+tear on injured body part. She was extremely dismissive of my symptoms, spoke to me with heightened sarcasm when I tried to explain my persistent discomfort, and was pointedly disrespectful to an injured worker. Her exact quote over and over again: "Anything at rest will heal! Think of a rolled ankle!". This woman went out of her way to make me feel as though I was some kind of malingerer. At one point she advised that, if I "didn't start to get better", she wouldn't be able to keep me as a patient. I just received my official diagnosis via ultrasound; I have a CHRONIC CONDITION that I have been advised will never heal "with rest". This "medical professional" was trying to send me back to work WITHOUT A DIAGNOSIS, performing the same duties that have led to this injury. Should I have listened to her, I would be much worse off. Thankfully I had the wherewithal to sense something was wrong with the treatment I was receiving, and switched to a wonderful OT/Physio operating out of a different company. I've been with her for 6 months now, and not once has she questioned the legitimacy of my complaints. My recent diagnosis of a chronic condition is exactly what she predicted it would be based on my symptoms - the same symptoms the Physiotherapist at Proactive disregarded/disbelieved. I have since spoken to others who have had a similar experience with this individual. NOT. GOOD. ENOUGH. The folks at the front desk are lovely.