Paradise Moving & Storage.

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Kristina Leskis

Had a recent move from Florida to Massachusetts. I only had about two rooms to move so I got a 8X8 container which fit everything perfectly. Plus a little extra room. I filled a queen size bed, dresser, and a bunch on plastic bins and boxes. The drivers were very courteous and professional. The only thing was the long wait time to speak to a representative( they do give the option for them to call you back) which I did and they called back in a timely manner. The representatives were very nice and friendly. You are able to schedule your pickup and drop off times to your desired dates. And the drivers call you an hour before they arrive. The unit was clean and my belongings came unharmed. I would definitely recommend Pack Rat! They also price match and was the cheapest route to go. Thank you for making my move less stressful.

Kelsey O'Neil

Doesn’t even deserve a single star. The WORST company to do business with!!! I ordered a 16ft container and the driver (Jamie) brought me one which was already damaged. He then tried to fix it by taping the side of it shut. Not to mention he placed it in the wrong spot with the doors facing in the incorrect direction. Oh and he was a total CREEP! Customer service was of no help. They told me I couldn’t have a new container delivered for a week and that if my $15k worth of furniture inside the container was to be damaged during that time by weather or any animals which could now get in, they would not be responsible for that either. Customer service then insisted they would take $100 off for the inconvenience of the entire experience. Nope! They charged me the full price. I could go on and on but I won’t. Save yourself the frustration and choose PODS instead!!

Jon Silver

Worst customer service I've ever experienced. We gave them very clear and reasonable instructions. Where to place the storage unit. What side we need the doors on, etc. The driver Jamie decided he didn't feel like swapping the doors to the cab so he made up an excuse. Parked the entire unit on the grass when instructed to have it on the driveway. Killed the grass. During delivery, the container was damaged due to driver error. Carrying a sharp metal bracket to be exposed and also exposed the entire inner unit. Was told "here's a roll of duct tape, fix it yourself" After we told them we were extremely displeased, the delivery driver proceed to made my girlfriend feel extremely uncomfortable with several different comments to a point where she walked inside to get away. Called customer service SEVERAL times, spoke with Kaylee and Ayden. Kaylee proceed to hang up on me because she didn't have a resolution to the several issues listed above. Ayden provided zero customer service. Was charged full price. Several phone calls later and hours later on the phone. Nothing was resolved. The unit was picked up this afternoon and the first response from the pickup driver - "wow I'm shocked the delivery driver left this" SPEND THE EXTRA MONEY ON A POD. THIS COMPANY IS THE WORST! They don't care at all. Wish I could give them zero stars.

Jenelle Hitchcock

I can't say enough about the service the driver Jose provided. He called me an hour before arriving, confirmed the location of the pod, and the way in which we wanted it to open. He shows up on time and is extremely friendly! We originally were booked yesterday with PODS Inc. They never called and never showed up! We went on to Pack- Rat last night and scheduled for today. To say that the customer service and follow through was refreshing is an understatement. We will forever use your company! Again, shout out to Jose. What a sweetheart he was!