Otter Property Management

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Tarsha B

rental management company has been requesting tenants’ PECO electricity account numbers under the guise of “setting up services” at other properties they own. Multiple tenants, including myself, later discovered that we were unknowingly paying for electricity for more than just our own apartments. According to public reviews, at least one other tenant also reported the same issue — she discovered two months after moving in that she was paying for the electricity for the entire building. Interestingly, the company responds to nearly every review except hers, which directly exposed this practice. When they asked for my electric account number, I immediately suspected something was off. Why did they need my Peco account number when I’m paying for my own service.? It now seems clear that this practice is deceptive, unethical, and potentially illegal. That’s why I’m not using my real email address — I don’t want a response from a company that engages in these kinds of tactics. My response back- After I shared my experience, at least 10 other people came forward saying the exact same thing. That should tell you everything. And no — you absolutely do not need an account number to verify whether utilities have been activated. PECO has a Property Management account system in place specifically for that purpose. All it takes is a quick verification — assuming you actually want to get to the bottom of it. But a previous review stated she paid for electricity service for the whole building. I guess she lied too? But since still to this day, you didn’t respond to her it shows that she was telling the truth.

TALAYA HOLIDAY

The process for viewing the house and the extra security they took for me to prove my identity was perfect. The fact that I could tour the house independently was a big factor. The house was in good condition still needed a few things done in the house and backyard. Which I assume would be done before anyone moves in. Other than the block being blocked off due to construction on the block and surrounding area a heads up would've been nice but the block looks to be quiet and peaceful giving the area around it. All in all I am very please this far with this company. And I hope I can get this house and begin the next chapter of my life.

Cash Farrow

I recently scheduled a self-showing for one of Otter Property Management’s rental properties. The process was quick and easy—I received clear instructions on how to access the home, and everything worked without a problem. The property itself was in decent condition and matched what was advertised in the listing. I liked that I could take my time looking around without feeling rushed or pressured. It gave me space to really picture myself living there. Overall, the experience was convenient and well-organized. If you’re looking for a flexible and straightforward way to tour a rental, Otter makes it easy.

Youbin Son

We’ve always had a great experience with Otter management. They are professional, responsive, and truly care about both their tenants and property owners. Any issues are handled quickly and communication is always clear. I highly recommend them to anyone looking for reliable real estate management.