Neroli Salon & Spa

Star Rating: ★☆☆☆☆ (1 Star) Title: Extremely Disappointing Experience – Poor Communication and Unfulfilled Service I am an international student new to this country, and I wanted a new hairstyle. Since I’m unfamiliar with local hair terminology, I generated an AI image of the hairstyle I wanted and visited several salons with the reference photo, asking for professional advice on what treatments would help me achieve that look. After being turned away by five salons, one recommended that I visit Neroli Salon, saying they might be able to help. I visited Neroli and showed the reference photo to the receptionist. She suggested I book a consultation with a stylist specializing in hair color. During that appointment, the stylist reviewed the image and said I’d first need a relaxer treatment to straighten my curly hair before moving forward with the cut and color. I agreed, booked the appointment, and asked her to discuss my requirements with the stylist who would be performing the treatment. When I returned for the relaxer treatment, I once again showed the reference photo and confirmed with the new stylist whether she was briefed. She said yes, they had already discussed it. After the treatment, however, my hair went back to its wavy texture almost immediately. When I asked why, I was told it wasn’t a full relaxer treatment as promised—but something much milder, because they were concerned about damaging my hair. This decision was made without my knowledge or consent. I was shocked and frustrated. I asked what could be done to fix it, and she said a different, stronger treatment would be needed—but couldn’t be done that day. I paid the bill anyway but made it clear that I wasn’t satisfied. At checkout, I was told by someone at the front desk—possibly the manager—that they take customer feedback seriously and would reach out. I also had a follow-up appointment booked for hair color once the styling was done, but as i told i am not sure of getting the color done till the issue is resolved later that day I received an email saying it had been canceled—without any explanation or follow-up. It has now been over 24 hours, and I’ve received no call, no refund, and no resolution. I’ve attached two images to this review for reference: 😊 – This is the AI-generated style I showed to every salon I visited, including Neroli, as my desired outcome. 😑 – This is how my hair looks after the treatment I received at Neroli. As you can see, it didn’t even come close to what was discussed. Looking back, I actually appreciate the salons that turned me down. They were honest about not being able to achieve the look I wanted and didn’t give me false hope. That kind of transparency is something I now recognize as true professionalism—something I didn’t experience at Neroli.

Isabella is so kind and a wonderful artist. Her foot massage is so relaxing and her polish application is perfection. I look forward to my appointments with her. I also liked the heated hand towel and lotion I was greeted with upon arrival, it was a nice way to start my appointment.

I just got a massage with Steven and he did a fantastic job. Very thorough. Very genuine advice and a lot I can definitely take back with me. Would definitely say he went above and beyond.