Livspace - Interior Design Studio, JP Nagar

Despite investing significant time and effort in 5+ detailed design meetings with measurements, the final output deviates from the agreed-upon design. We encountered several critical issues, compounded by unprofessional conduct from the manager, Prasanth. 1. Bottle Pull-Out Size Discrepancy: We specified an 8-inch bottle pull-out during the design phase, which was confirmed. However, a 4-inch unit was installed. The offered 6-inch replacement, at an additional cost, was unacceptable. The surrounding space was also incorrectly sized, preventing us from installing our own alternative and hence removed it. Subsequently, the outer laminate plywood, which we had already paid for as part of the kitchen bottom unit, was said to be removed as well. We do not understand the rationale behind this action. 2. Tandem Box and Cutlery Unit Misalignment and material mismatch: Due to an alleged miscommunication with another client's order, units were installed with wrong measurement, compromising the bottle pull-out space and disrupting the entire design. We question why the implementation team failed to recognize this error, given they had access to our detailed specifications. Their initial response was to offer removal and a refund, rather than proposing viable solutions at the very first go. The substitution of WPC with plywood if necessary, it should have been communicated during the design phase. 3. Design Customization Limitations: We were told that even minor design alterations, such as corner curves, were impossible due to factory or machine cutting. This is contradictory to the fact that the wooden partitions were manually installed by carpenters on-site. Any customization that they would agree to, would be at an extra cost, and the result of the customization that we paid for on the kitchen corner unit was not as per the design. 4. Managerial Conduct: When we provided constructive feedback regarding these issues and pointed out the lack of coordination between the design, production, and implementation teams, Prasanth became defensive and rude. He even told us to post our feedback on social media and also stated "this is not a life or death situation" when discussing the issues, and that this was his professional attitude. Yet we were then accused of being rude and uncooperative. We found his behavior disrespectful and unaccommodating. During the installation process of our partition, our door frame and TV unit tiles were damaged. This damage could have been avoided easily from the carpenters. When we raised our concern, emphasizing that they should have sought our consent or approval before proceeding with actions that could potentially cause damage, we were told that "not everything needs to be asked or taken permission from us." This response demonstrates a severe lack of respect for our property and a disregard for basic courtesy. While we may be laypersons in the interiors field, we are educated individuals who understand design, measurements, and the execution process. We questioned these discrepancies like any informed customer would yet they are not ready to listen for a constructive feedback and providing satisfactory solution to the client. while we did not expect 100% results as we know thats not quite practical, these are only few straight up faults from interior side which we have questioned genuinely expecting a professional solution and we ignored few problems like alignments, scratches, measurements differences in other areas. Overall Experience: Investing hard-earned money and receiving a substandard outcome is understandably frustrating. We sought professional solutions and a collaborative approach looking at the reviews and instagram posts, but our experience was the opposite and not reflective of the same. While this may not be true all of their clients, this is the experience we got. We feel that the lack of accountability, unwillingness to negotiate, and the charging of fees for even the smallest fixes is unacceptable. Edit: project is under the name ezhil and senthil. Added pics for proof.

Blue Interior exceeded all my expectations. From the very first consultation, their team demonstrated a deep understanding of style, functionality, and personal taste. They transformed my space into something truly special — elegant, cohesive, and uniquely mine. Every detail was thoughtfully planned, and communication was smooth throughout the project. Their designers have a great eye for color balance and spatial harmony, and the craftsmanship of the finishes is top-notch.

My overall experience with Blue Interior was smooth and satisfying. The team provided multiple layout options before finalizing the design. Every corner of my home looks elegant now. I can confidently say they are among the best in Bengaluru. My living room now looks like a designer showroom, thanks to Blue Interior. They made excellent use of lighting and furniture placement. The small details like wall textures and ceiling design are just perfect. Truly happy with their work.