Lily Dental - Hamilton

Not available.

Jamie S

I can't tell you how lucky I am that I found this dental office. Enter Smile Crafters. They were very patient with me because my fear of dentist has been long and deep I kept putting off making an appointment. Especially teeth cleaning, never was I a fan of it. The first appointment was with Lisa, my Care Coordinator. I thought it was a little funny to have that position but boy did she and still does coordinate. She made me feel like a real customer, and that I mattered, not like they were doing me a favor. Lisa is perfect in her job, she makes me feel stupid for having any fear at all. My search/fear for financing was OVER. Lisa and I created a treatment plan to remove my teeth and have my mouth heal. I was given timeliness and what I should be expecting. The funny thing was, I was never given a price, money wasn't discussed in detail except for, don't worry about it, we should be able to apply to enough places to get most if not all of it covered. WOW. So my next appointment included cleaning. I wasn't very happy because I would have denied the cleaning had I been given a choice. The thing is that the cleaning is needed to get rid of as much bacteria as possible before opening a bunch of holes in my mouth. I was adamant to Katherine the hygienist that I was very sensitive and she probably wasn't going to be able to actually clean my teeth. I was wrong. She stayed right on the edge of pain and plaque removal and cleaned my teeth without sending a single jolt through me. She is phenomenal at her job and I wish she cleaned my teeth years ago so I would have liked the procedure way better and went more often. Then Dr. Shahzad (the dentist) came in and explained everything to me and she didn't stop until I said enough. I was so relaxed after my appointment that I wanted my teeth pulled right there and then because my comfort level was higher than it ever was sitting in a dental chair. Back to the beginning. The first person I delt with was someone from the Ancaster office, Kristie. She was awesome and used text messaging to contact me which for me, means no rush to respond. When I switched to the Hamilton office, I started dealing with Jessica. She is just as awesome as Kristie and came at me with the same relaxed, kind of, get back to me when you can and we're here when you need us attitude. I loved it. Jessica is there for me whenever I need her on the other end of a text message, and if she isn't available, Kristie will answer also. Here is the short review: Smile Crafters works hard for their clients, I am surprised at how much work they do on their end to make sure you get exactly what you need. The staff is above and beyond what you can expect. The last person I met really helped me with all my paperwork before I left, thank you Rosa!!! This is how a trip to the dentist should be, and if you have any fears, or your children have any fears, this place is for you and your family. ❤️❤️❤️ I'll see you guys next week !!!

Christy Brown

Our 4 year old loved his experience here! The clinic is so clean and inviting, the staff was lovely and Kathryn was so gentle and patient with him. He also loved that he was able to watch his favorite show during his cleaning. We'll definitely be back!

Bryan Vandervelde

Every person I have dealt with in SmileCrafters Dental are very professional, nice, easy to work with for the best care for myself. They give me a lot of options and explain everything in detail so I understand how things work and how to improve my teeth. Secretaries are very helpful with information and work with me for appointment days and times. I have a phobia of dentists but I feel very comfortable there. I will continue to go there for the rest of my days and work with them and try my best to follow doctors orders.

Micheal Santha

Great service! Friendly atmosphere! Many follow ups to ensure healing is well! Make you feel welcome and at ease, if you have anxieties about going to the dentist they will put your mind at ease.