Kwik Fit - Colchester

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Bernard Horsfield

Kwik fit is always extremely busy. Whilst the staff, especially the manager are extremely busy they are helpful and pleasant despite the obvious pressure they are under. You can no longer just drive in, you definitely need to book an appointment, even for tyres.. I'd like to thank the manager personally for his assistance in helping me solve my tyre problem on my BMW.

Paul Newman

Jake went above and beyond to help get our car back on the road quickly. Despite us dropping in with an emergency, and it clearly being a very busy Saturday, he kept us updated as to what we could expect, and when by. He was upfront, polite and the information he provided helped us make the right decision given that we were on holiday in the area and with a long drive back home the same day. We were able to enjoy our day in Colchester, thanks Jake!

Rudolph Jenn

I was genuinely nervous about coming to Kwik Fit Colchester today because I haven’t always had the best experience there in the past. Previously, the atmosphere felt uncomfortable and it made me anxious about returning. Today was completely different, and that’s thanks to Jake. I have a disability that isn’t visible, and because of that I often worry about being judged or misunderstood. Jake was kind, calm and respectful from the moment I arrived. He spoke to me like a person, not a problem, and made me feel completely at ease. He explained everything clearly and even pointed out nearby places in case I needed food. I struggle to walk long distances, so I stayed in the waiting area, which felt relaxed and welcoming! such a positive change from before. The other mechanics were also polite and friendly. Jake genuinely changed my perception of this branch. Thank you.

Emily Baldock

I recently moved to Colchester and had my third visit to Kwik Fit today to see if my tyre could be repaired or needed replacing after I found a screw in it the night before. I always experience amazing service and communication is always so efficient and easy and today was no different - I phoned in the morning asking if I could come by to get it looked at today and was booked in at 10 with no issue at all, by Jake I believe. I was working from home, but was still able to attend a team meeting from my work laptop while my car was being looked at and the repair was done. On top of the great service repairing my tyre and answering my questions, Jake also offered me some tyre sealant for my tyre repair kit, which I hadn't realised was out of date. From the kind efforts and dedication I consistently experience from Kwik Fit, I wouldn't want to go anywhere else. Thank you so much!