John Lewis & Partners

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Nadia Henini

I had the absolute pleasure of being helped by Kate at John Lewis recently when purchasing a Dior mascara, and I can honestly say I’ve never experienced customer service quite like it. From the moment I approached the beauty counter, Kate was warm, welcoming, and incredibly knowledgeable. She took the time to listen to what I was looking for, asked thoughtful questions about my preferences, and guided me effortlessly to the perfect Dior mascara. Not only did she make the whole process enjoyable, but she also made me feel like a truly valued customer. Her attention to detail, genuine enthusiasm, and professionalism were exceptional. It’s rare to come across someone who goes above and beyond in such a sincere and thoughtful way. Kate, thank you for making my day — John Lewis is very lucky to have you. I’ll absolutely be back, and I’ll be recommending you to all my friends!

Chrys Berretta

This divan base double has turned out to be my biggest regret. CASE-26481437 When the bed was delivered on May 23, the driver was extremely unhelpful. He failed to attach the headboard to the divan base, and to recycle the old bed despite the fact I paid for this service. At John Lewis Kingston, I specifically did not order a divan base with wheels, yet that’s what I received. The bed constantly shifts out of place, which is incredibly frustrating. Since then, I’ve made numerous calls and received repeated promises that the missing parts would be sent and a technician would be scheduled to fix the issues. Yet as of June 27 (more than one month later), I’m still waiting. The base parts to replace the wheels haven’t arrived, and no appointment has been arranged. The customer service has been impersonal and disjointed. I’ve had to explain the situation from scratch every time I speak to someone new, and no one seems to take responsibility or genuinely care. This experience has been exhausting, and I expected far better from John Lewis.

Gaia G

I went into Dior today, Amara and Kate served me at the counter and helped me find exactly what I needed. I am grateful for their lovely service and kindness. Thank you very much.

June K

Amazing experience being assisted by a young guy in the baby department at John Lewis Kingston a few weeks ago on a Saturday (he was possibly called Michael but unfortunately we can’t remember… he was tall, dark hair, nose piercing). He was exceptionally knowledgeable, helpful and informative, but gave us space to think about our personal choices. We didn’t buy on the day but we will definitely be back, and hopefully be helped by him again!