
JDO Pools & Spas
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I really wanted to like JDO pools. They have a professional looking retail location in Kilmarnock, seemed to be experienced (as they also have a Richmond location) and the owner and Staff were nice. They were hired to close and open our pool. Closing went fine. Opening was a disaster: - They arrived late, worked for a couple of hours and left without saying a word. -The bottom of the pool was left filthy with debris. - All valves were left open - Pool heater was left on (don't know why it was turned on) - Skimmer baskets were broken - Circulation nozzles, and pool plugs were installed incorrectly. I left a message to see if they were coming back and received no response. I called again two days later and was informed they were going to return the next day. After a couple more unsuccessful visits and them unnecessarily cutting off the filter's drain pipe with a Sawsall (without asking), I gave up. I repaired the pipe, backwashed the pool several times and vacuumed it myself. I was promised a call 2 weeks ago and still haven't heard back. I am so disappointed. I have had a pool most of my life and have never had this sort of issue.
I absolutely LOVE doing business with JDO Pools and Spas. The owners, Deana & Jose are very professional and personable. Jose and his team are knowledgeable and have helped us by sharing expert advice concerning the care of our pool. My husband and I will continue doing business with JDO and highly recommend them to anyone who needs a great pool company.
I've referred several neighbors to JDO Pools & Spas. What I appreciate most is their relational approach to business. Deana seeks to really understand her client's vision and walks them through the process without pressure; answering any questions thoroughly AND promptly. Jose has serviced our pool since we installed it. What I really appreciate about Jose's approach to working with pool service clients is the fact he teaches HOW to maintain the pool. We're big DIYers so having a very knowledgeable pro willing to take the time to be relational and teach a client speaks volumes of character. Brian and I HIGHLY recommend Jose and Deana's services. Top notch family and business professionals. The Abplanalps
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