Jacob’s Ladder Roofing and Restoration

Absolutely terrible customer service! Everything started fine till Hugh realized he bit off more than he could chew with our historic home. We had two insurance claims with him/Jacobs Ladder and getting him to complete work and actually get workers on the job was like pulling teeth from a tiger. Most of the time, he just ghosted us. He blamed us for all the problems he personally caused and when he KNEW he was wrong, he stopped responding to both me and my husband. He got us approved for over $100,000 roof job and failed to complete it. He put us in a horrible bind and forced us to spend our deductible fixing other things he claimed we HAD to fix or he couldn’t do his job; oh but conveniently never warned us or put it in the insurance claim. When money got tight because he kept screwing us, he stopped showing up and left us high and dry! The bathroom leak he claimed to fix, leaked again and then he lied and tried to claim he never touched that part of our home. His crew that redid the shingle portion of the roof failed to put back a down spout correctly and they created a new leak and then refused to fix that for many many months till we started getting mad at him. The inside of the home’s damage has never been fully repaired either. He left us with an insurance claim we cannot complete because he never finished the job and the mortgage company held the money hostage till he completed the job! He seems to be able to pop out cookie cutter roofs or smaller jobs in like two days or less! He did over 50 new jobs while he abandoned ours! I see all these 5 star reviews, which was why we hired him, but we’d give him zero if possible! If you have a bigger or more complicated job… do NOT let this man con you in to the job! The second there’s a hiccup he abandons you. Honestly, we should sue him. He will just to his defense and claim we caused the problems. Rest assured, it was ALL him! *insert eye roll* Contracted for the entire scope of work…: Never completed our warped floors Never Repaired damaged wallpaper Never repaired damaged drywall in leaking bay windows Never finished the roof job Never repaired/replaced wet bar and wall where leak originated *All this work WAS allowed and would be paid by insurance upon his completion.

Our home was damaged in a severe thunderstorm and I don’t know what we would have done without Jacobs Ladder. We reached out to dozens of contractors and services but so few came through or seemed legitimate. When we finally found Jacobs Ladder they solved our problems. They took care of everything from start to finish, and even stepped in to help me understand my insurance policy and rights when my adjuster left me high and dry. Hugh, Andrea, Adam, Jacob and the whole team were simply amazing.

These folks did ann amazing job when they installed our new roof. Do not hesitate to do buisness with this company.