Instyle Charlotte Inc.

• hello@instylecharlotte.com
• instyleassistance@gmail.com

S R

Helpful staff. Eager to work with the client to obtain the desired outcome. Kitchens and baths are very personal. Our individual wants don’t always translate when describing our concerns. Well for our family we were very lucky to meet Claudia W. At the charlotte location. Super friendly and beyond gracious. We were concerned how the long run in our kitchen would be affected by the need for two pieces to be joined to complete a 14 foot length of countertop. The computer images just didn’t look right. Claudia instantly suggested we come over and she grabbed a roll of tape and a tape measure and quickly laid out the pattern on the slab. She made a couple os suggestions about laying the pattern out differently to accommodate the variations in our stone slab. A few minutes later we were super pleased. Thank you for taking the initiative and time to help make this project look better.

Nancy G

We used Instyle 18 years ago when we replaced our builder grade formica with granite. When it was time to update our kitchen this year, I called Instyle as well as another vendor who was recommended by my contractor. Instyle's prices were very competitive and the quartz I picked out is exactly the perfect complement for my new kitchen. I had very specific wants when it came to color, movement and tones. Brianna was terrific in helping me narrow down my choices and pointing out what the qualities were in each slab. Because I was very specific, together we were able to find two candidates very, very quickly. Not only were they in my price range but she was able to give me samples to take home which the other vendor was unable to do. That made it a pretty easy choice. The installers were thorough and fast. The countertops look amazing. Every day I am excited because I know I made the right choice. My only negative comment would be that I had to wait longer than expected for the install. My contractor wanted to draw the template but Instyle wanted to draw their own and they would not even begin work until my cabinets were installed. That meant that I had to wait an additional 2 weeks for the install and subsequently any plumbing so the kitchen was somewhat unusable for 2 weeks longer than it could have been. I will also say that I did have to stay on top of them to make sure that everything was being processed but I assume that is the way with any vendor. Our next project will probably be our primary bathroom and I will definitely be calling Instyle again.

Catherine Frenkel

Unprofessional! Use World Stone instead. Time from template to installation is longer than average. Vein matching quality was poor which generated multiple requests for template revision. The templates they provided for approval frequently had backward/upside-down pieces that required correction. Did not return phone calls/emails in a reasonable timeframe. Dented new vanity with installation. Did not use the sinks available as instructed during installation and did not include drill holes in templates, so they accidentally drilled 3 holes for each faucet instead on 1. When they had to correct this error by re-fabricating another slab, they created excessive construction delay by forcing me to re-template another virtually identical quartz slab. At the end of my project, I needed a 3” x 7” countertop side splash revised to a 3” x 11” piece due to a construction change. I tried to pay them to do this. They flat out refused and forced me to go to another fabricator, who was kind enough to generate this piece for me from a remnant for $37. I would not recommend this business! Updated based on business harassment of customer 2/5/2025 for authentic negative review Quote # 16111 -1 Date 9/13/2023 InStyle attorney emailed me directly (so they know that this is an authentic reviewer) demanding that I remove this complaint. Added pictures to demonstrate the incomplete vanity InStyle left me with, and an example of the template quality with backwards pieces and poor vein matching

Crystal Wright

I recently remodeled my kitchen and quickly discovered that I was in way over my head. I was clueless when it came to countertops, sinks, backsplashes, etc. Lucky for me Kelly Winrich at Instyle Charlotte held my hand throughout the entire process. She helped me understand the order in which things needed to happen and was readily available to answer my many questions. Grant Winrich was also extremely helpful. They personally delivered my farmhouse sink to me when I mistakenly had it shipped to the warehouse. They both have a great design eye which I was sure to tap into when selecting my backsplash and even the grout color. Rest assured you'll be in good hands with Instyle!