Hobbycraft Carlisle

Not available.

Ruth Forrest

Didn't get the names of the two members of staff who helped me download the store's app this morning. They both went above and beyond to assist me today. So helpful and patient. Saved me £14! Will definitely shop there again!

Lara Casey

I was ID checked and ultimately refused service, which felt quite excessive given that it's a Challenge 25 policy, not Challenge 45. I have grey hair and wrinkles! I understand the need for policies to protect people, but this felt more like an unnecessary inconvenience than a genuine safeguard. Unfortunately, the staff member who served me was quite rude, no apology, just abrupt and dismissive because I didn’t have ID. I know retail can be tough, but that doesn’t excuse poor customer service. It’s disappointing, especially since the staff are usually so friendly, so it's a shame one bad experience can tarnish that.

Suzanne Thompson

Unhelpful staff in Carlisle branch. Very unusual experience of Hobby Craft. I usually shop in Manchester branch where staff have always been superb, I will serve Carlisle in future.

Michael Morgan

Go here every now and then with my partner. Usually a pleasant enough experience. Was not happy however, being ID’d for a pair of scissors when I as a 30 years old man turn up with a full beard and my work uniform on. The other colleague literally laughed when I was asked to show ID. There is such a thing as too extreme, isn’t it challenge 25?