Franciscan Health Olympia Fields

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Nicole Marie

I am writing this review to warn others about the extremely poor quality of care my mother received at Olympia Fields Hospital. She went to the emergency room for severe sinus pressure, chills, and recent COVID-19 within the last 14 days. Instead of being properly evaluated, she was discharged with paperwork that falsely stated she came in for a “headache”—which she never reported. The nurse assigned to her, Ashley (Latina woman), showed very concerning clinical skills. When attempting to draw blood, she repeatedly tried to insert the needle into an area with no visible vein, causing my mother unnecessary pain. My mother—who has medical experience—had to tell her where the vein actually was before Ashley was finally able to draw the blood correctly. That is alarming and unacceptable for a trained medical professional. When my mother politely asked for warm blankets, she was ignored and never received them. On top of that, she was sent for a CT scan and waited hours for results, only to be told “nothing is wrong” and discharged with Metoclopramide, a medication used for nausea—even though she never complained of nausea at any point. In addition, my mother clearly explained her symptoms to the ER staff: severe pain in her head, heavy mucus drainage, and a foul odor coming from her nose. These are obvious signs of a possible sinus infection or bacterial issue, yet no nasal culture or proper diagnostic testing was done, only a CT scan to “check for a slow bleed,” which did nothing to address her actual symptoms. She also informed them that she is already prescribed opioids for neuropathy along with a nausea medication. Despite knowing that, they still sent her home with another nausea prescription (Metoclopramide) she didn’t need, instead of treating the real problem she came in for. This shows a complete lack of attention to patient history and basic medical logic. To make things even worse, it took over 24 hours for her prescription to even be transferred to a nearby pharmacy, leaving her in pain and untreated. The lack of urgency and compassion from this hospital is unacceptable. I also want to mention that this is not the first time my family has suffered due to this hospital’s care. My uncle passed away here after their EMS services arrived over half an hour late, claiming they “went to the wrong address.” He had a heart attack, went over several minutes without oxygen, and didn’t survive. That trauma still affects my family today. After what happened to my uncle, I hoped things had improved, but clearly they have not. From just a simple flu virus, to a fatal heart attack, I do not trust this hospital with my family’s safety, and I truly worry for other patients who come here expecting real medical care. Please, do not bring your loved ones here unless it is your ONLY option. The lack of proper care, incorrect documentation, delayed treatment, and unprofessional staff can cost people their health, and even their lives.

K LB

I am writing this review while I am in the emergency room (10/12/25 11:37pm)All 5 stars goes to my amazing nurse Ms. Jessica. She is giving me the best care ever, didn’t even think that I am a pain in a b patient for being a hard stick. She’s been patient with, emphatic and makes me feel that she really does care about me. She is top of my care making sure I am comfortable. Thank you Ms.Jessica!! And also, the nurse that started my IV was awesome too. Her name is Ms. Brittney. Only nurse that got my IV on first try. She was also very patient. She listened to be and said that she listens to her patients because we know our bodies. Thank you Ms. Brittney!

S

If you're having a child with a mental behavioral issue, please make sure that you do not send them here. My son and I ended up staying here for 3 days because they couldn't figure out how to sedate him properly for me to get him to luries children's hospital. I went to go get his doll that helps him feel at ease when he is stressed out and not only did they make a comment about him having a doll, but when I came back, he was left alone for so long that he was able to take his pull up off and smear it all over the room. They asked me if i've ever thought about putting my son in a boy's home for children with autism and suggested that I keep him away from dyes. Not to mention that I had a bag full of clean clothes and he was wearing a pair of clean clothes and I know exactly what he's wearing and all those clothes went missing. They do not care about their patients here.I have heard them laugh and talk badly about not just me.But the other patients that were in there. I am a single mother of two children with disabilities.And I am on a fixed low income.So for them to do all of this, to me, it ended up costing me way more money in the long run.Just take your children to silver crossAdvocateOr lori's children's hospital do not ever take them here. I have taken my son to all of the above and I never had a horrible experience like I did here, it's only a little bit above ingalls hospital.If that tells you anything

Sasha

I wish I could give 0 stars! The ER department is terrible, disrespectful and will ignore your wishes. On September 12, 2025, they abused their power by restraining me, snatching my phone from my hands and leaving bruises on my left arm! They were mean, aggressive, rough and ignored my wishes of waiting until my Husband returned to the hospital. I'm glad my sister heard my blood curdling screams over the phone and was able to tell my husband what was really going on! I felt safer at this hospital with my husband present and I'm positive they wouldn't have done that with him there,they are sneaky Liars who should go out of business for treating their patients like animals or nothing at all. They are supposed to care about the well being of the patient and their health but you will leave, even more traumatized than when you arrived. They don't care about people at all and if you want better health care, you're definitely better off going to another ER, where they care about wellness, health and take mental health seriously; not as a joke.