Five Senses Spa & Wellness Centre

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Unknown

This place goes above & beyond! I had a full body scrub & then a diabetic pedicure, first time of hearing of such a thing! It was absolutely wonderful, I felt sooo pampered….sitting by the fire with a freshly brewed coffee on a Sunday! Absolutely refreshing from a long work week, I feel I can take on the world! This will be my go to place from now on! The staff & owner are absolutely welcoming from the moment I walked in!!

Frank R

I can’t say enough great things about my experience with this incredible team! Dr. Sonam (chiropractor), Jalpa (physiotherapist), and Jocelyn (massage therapist) have each played a crucial role in my recovery and ongoing wellness. Their expertise, professionalism, and genuine care make every visit not only effective but enjoyable. Dr. Sonam is attentive and thorough — always taking the time to explain treatments and making sure I feel comfortable. Jalpa brings a thoughtful, methodical approach to physio that has truly helped me regain strength and mobility. And Jocelyn’s massage therapy sessions are absolutely amazing — both therapeutic and relaxing. The front desk staff are always warm, welcoming, and super organized. Booking appointments is easy, and they’re always ready with a smile. Highly recommend this clinic to anyone looking for comprehensive, compassionate care. Thank you to the whole team — you’ve made a huge difference in my health and quality of life!

Caridad Benavides

⭐️ 1 Star (I’d give 0 if possible) ⚠️ BE CAREFUL! They asked me not to buy the Groupon deal and to pay directly instead — now I understand why. They clearly do this so customers can’t leave verified reviews. I’m writing this so others don’t go through the same awful experience I did. This was, hands down, the worst experience I’ve ever had with any service provider. From the start, the information was inconsistent. When I asked if they had a real CoolSculpting machine, one person said yes, another later admitted no. That should have been a red flag 🚩 I drove over an hour each way for my first appointment, only to be turned away because I took a wrong exit and arrived a few minutes late. I took responsibility, but they were completely inflexible — no compassion, no effort to help, nothing. Just “no option.” I rescheduled and completely rearranged my workday. On top of that, I had just discovered a breast lump and was scared because of my family history of cancer. Still, I texted in advance that I’d be five minutes late due to a Miami thunderstorm ⛈️. I arrived at 12:07 for a 12:00 appointment, and Andrea was already calling to cancel and scolding me for being “15 minutes late.” When I explained what was happening in my life, she actually said: “Well, if you have cancer, we can’t do your procedure.” I couldn’t believe it. I never said I had cancer — I was just trying to be honest about my day. Her comment was cold, insensitive, and completely unprofessional. When I tried to reset the tone, Andrea told me she could only do “10 minutes” because she had to leave for personal errands at 12:30. She refused to reschedule later, even though I had already wasted two full days and more than four hours driving 🚗💨. The “treatment” was a disaster. She didn’t explain anything, gave no aftercare info, and failed three times to place the applicator. She hurt me by pressing it into my ribs and hips — I literally had to tell her she was pushing on bone. The applicator kept falling off, and I felt nothing from the machine. When I told her it wasn’t working, she blamed me and said I “didn’t have enough fat” — completely false. I later went to a real CoolSculpting clinic that confirmed I was a perfect candidate. By the time I left, I was shaking from anger and anxiety. Andrea showed zero empathy, zero skill, and zero accountability. She ruined my day, wasted hours of my life, and left me feeling humiliated and upset. 🚫 Avoid this place at all costs. They are unprofessional, dishonest, and unsafe. If you’re considering body contouring treatments, go to a legitimate CoolSculpting provider. Don’t let what happened to me happen to you.

Lima

First time visiting this Spa, getting the appointment was relatively easy, I just went online and booked. They sent periodic reminders which was awesome, especially for someone who may have a busy calendar. Upon arriving the staff were pretty courteous, my therapist was on time which was excellent. The service was great! The therapist did a good job, I was literally falling asleep. I will definitely be back since I had a positive first impression. I felt very relaxed and impressed with the overall experience. Hopefully I am able to make this my home wellness center.