Fast Track Urgent Care

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Tom Denion

My experience at the clinic today was absolutely fabulous. I was greeted at the desk by the office manager who was super helpful in filling out all the paperwork. The doctor that looked at me was extremely helpful in treating my condition. I really appreciate the excellent service I got today and I would highly recommend anyone else needing urgent care should give this place a try. Thank you very much

Liz Wilson

Great experience with Fast Track Urgent Care on my follow-up to issue last month. Booking the appt was easy/smooth. They were a little delayed (15min) past my appt time, however.....they were efficient, helpful, attentive to me catching the Pharmacy while it was still open for the evening. The Dr. listened to my concern well, considered/discussed options and was very thorough and thoughtful. I highly recommend this place for any Irgent Care needs. (Note: I am in town supporti g my Mom during a health issue, and have had to visit here twice during my stay since I am out of state from my normal PCP.). Thank you!

S G

Summary of my experience: • Lack of professionalism, patience and respect. • Disrespectful and argumentative staff. • Dismissive & impatient doctor (Dr. Ndubuisi Achufusi). • No compassion or understanding I scheduled a telehealth appointment for my 19 yr old son through the Solv app. The app allowed me, as his mother, to create his profile and schedule the visit under my account. There was no message or restriction saying that he needed to have his own account. When no one showed up for the scheduled appointment, my son told me, so I called the office. The receptionist explained that they called an old number listed on my Solv account. I confirmed my current number and she transferred the call. The next woman who answered completely changed the energy of the call. From the moment she spoke, her tone was loud, impatient, and confrontational. She never greeted me or tried to understand what was going on. She immediately started talking over me, cutting me off, and giving orders. I will never forget her exact words. She said, “Put him on the phone now if you want him to be seen,” and, “He is nineteen, he needs to handle this himself.” Her tone was so sharp it stopped me mid-sentence. Not because she was right, but because I could not believe someone working in healthcare would speak to a parent that way. I explained that I was only calling to check on the appointment and update the contact number. My son was sitting right beside me, ready to speak if needed, but she kept interrupting and refusing to listen. It felt like she wanted to argue instead of help. I finally asked for a supervisor because I refused to be talked to like that. As a mother who manages her household and her children’s care, I expect basic respect when I call a medical office. The supervisor, or possibly a senior staff member, was polite and understanding. She explained that the woman I spoke with was new and still in training. But the damage was already done. That first exchange left a lasting impression of rude treatment that no amount of training can excuse. Soon, I was finally on the phone with Dr. Ndubuisi Achufusi while my son was having trouble connecting the video for the telehealth visit. The doctor asked me directly about what my son was experiencing. I explained the situation with my son irritated eye, and he asked me to email photos. I agreed and said that was fine. I heard a woman in the background ask, “Do you have our email address?” I told her no, but that I could take it down, and I got ready to write it. Then, without warning, the doctor changed his mind. He suddenly said, “It’s best that he just come in. How far do you live?” I told him the distance and explained that my son does not drive. He replied, “Well, he can take an Uber.” I turned to my son and said, “Check again to see if the video call is working.” Before my son could even try, I heard the sound of the phone being slammed down. The doctor had hung up on us. There was no goodbye, no effort to reconnect, no professionalism at all. For a moment, I just sat there in disbelief. After spending time trying to fix the mistakes that happened on their end, to be hung up on like that felt cruel and careless. It was not just poor service, it was a complete lack of human decency. That moment showed me exactly how little care or patience this practice has for families. As a mother of child who have disabilities and will require lifelong care, this experience made me lose all trust in this facility. If this is how they treat a parent calmly trying to assist during a visit, I can only imagine how dismissive they might be toward someone who truly depends on a caretaker to speak for them. Families deserve compassion, not hostility. Parents and caretakers deserve to be treated with respect, patience, and understanding. I will never return to this office, and I hope they take this as a chance to reflect on how they treat the people who depend on their care.

Evelyn Diaz

The nurses were kind and professional, but the doctor was generally unprofessional. He only spoke with me for 1 to 2 minutes and seemed rushed to leave the room. If I hadn’t called him back to explain my condition further and provide more details about what I needed to do, I wouldn’t have known how to proceed. I understand that doctors can be busy and ready to go home, but it’s important that they take the time to clearly explain a patient’s condition and treatment plan. He was polite, but his approach felt unprofessional.