Exceptional Exteriors | Roofing Contractors | CHICAGO ILLINOIS

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FrankBarbara Baumann

Good job. Good price. I called Affordable Roofers and Masonry Company and they came out the next day to look at my chimney and roof to examine a leak. They took detailed pictures of the problem and texted them to me so I could see exactly what was happening. John (the owner) also was able to work with me on pricing and provide a great price for the work. Once the work was completed, he sent pictures as well to show everything had been done. I needed to have a new chimney cap put on, the flashing of the chimney repaired, and some shingles nailed down and caulked into place. John said to call him next heavy rain and make sure everything is okay. Overall a great experience.

j wags

Western Suburbs of Chicago, I dealt with John Tan, the owner who was a great communicator. He called me back swiftly and came out to my home that evening to give an estimate. I had one layer of shingle and wanted one more new layer. John gave me a fair price and his crew arrived when he said they would. The crew was respectful and worked very quick. They cleaned up and John was there as they finished to ensure the job was done well. I would definitely deal with this company again. I recommend them highly. Call and speak to John and you can tell he is a salt of the earth person the minute you talk to him. Everything he told me was how it happened. No surprises. He was such a gentleman also. 5 stars.

Thwanda Brooks

Hired this company in February 2021, promo response to complete a roofing job . Have been trying for two years to get completion on incomplete work (Gutter length short). They were Johnny on the spot when getting my money. Have not been responsive since. called yesterday (3/5/2024) informing Anthony my gutters were allowing rainwater to seep in. Today 3/6/2024 Anthony has forwarded all callls to voicemail to avoid honoring our contractual agreement. DO NOT hire this company they do not honor contractual agreements or respond to mishaps created by them in repairing roofing or gutters, etc.

Scott Brumm

DO NOT HIRE THIS COMPANY. I would give less stars if possible. John Tan (owner / proprietor) presents himself as a trustworthy, old school Chicago guy with immense experience in roofing. Unfortunately, I was sold a bill of goods on his services. He was hired to replace and silicone coat the membrane of our flat roof on the main area as well as replace / repair the membrane of the dog house. Everything seemed on the up and up and work on the main part of the roof was completed. Unfortunately, I did not take enough time and effort to inspect all of the work as the dog house is 10 ft above the normal roof, and is not at all easily accessible (simply looking up there using an 8ft ladder is dangerous). He had not done ANY work on the dog house (this is the roof area that is above the stairs which go to the roof). I had been given a written guarantee for all roof work for 7 years, spelled out in the signed contract, for all of the roof work, as well as yearly inspections from his company to perform preventative maintenance during these 7 years. Less than a year later, heavy rains are falling and we notice leaks. After inspecting the dog house area, it is clear his crew did not do the contracted (and paid for) work required. The entire dog house roof is still untouched. I reached out to him (25 October 2021), and was promised this work would be completed "within the next 5 days." I sent pictures of the clearly unfinished work. About a week later, an employee contacted me and inspected the area. He, in very clear terms, explained that the dog house area was definitely the root cause to our issue, and it was clear that a repair / replacement was not done in that area. He applied some stop gap measures (roof patching / quick solution type things) and stated that these fixes should mitigate leakage until a proper repair was performed. After several more calls and texts, John eventually stopped responding to all call, texts, and other means of communication. As of the time of this review (5 March 2022), he still refuses to respond, despite the signed contract. I'm pursuing all avenues possible to have them complete the work. If you are in a similar situation, I would be happy to speak with you so we can pool our efforts towards a resolution.