Event Decor Direct

• customer.service@eventdecordirect.com
• Customer.Service@EventDecorDirect.com

Libba Gantt

I ordered over 15 tablecloths for our daughter‘s wedding. The 120 inch round ones came in measuring 124 inch round. When I called to question about it, I was told that that fabric runs rather large. They did not disclose that when I was ordering. Not what I was expecting. The young lady that I spoke with told me that I should wash it and dry and maybe it will shrink

Richie Canario

Excellent experience! James and Jose delivered big time in a pinch for us. The Mirror balls were amazing and tied our entire room together! Thank you again and will definitely recommend to anyone.

Chris Davis

I ordered chairs and we're charged for them 6 weeks ago. No updates. I call them every week and they always say they will look into it and them email me an update. They never send me that update. Update. They missed my deliver by date by 2 weeks. When my 76 chairs finally showed up they were the wrong color. You can see in the picture below that the ivory chairs they sent me were not the beige chairs that I ordered. The chair on the left was the one that I already have. I already had half of my chairs in beige that I purchased last year. So delivering the wrong 76 chairs does not really work. When I called customer service to ask about the return policy, she said she would look into it. That was 2 days ago. I called twice today to see what was going on and I got disconnected both times. So they charged me a very large price, for chairs that showed up extremely late, and we're not the chairs I ordered. Now their customer service is doing nothing to make that right.

David Miller

Purchased a $350 box of styrofoam sheets on a Tuesday. They said they would ship on Wednesday for Friday delivery. I emailed and called multiple times and never got any updates on shipping. The material was not delivered until the following week and I refused delivery when it arrived because I had to buy the material elsewhere. They refunded my money with no further problems. Better communication would have been very helpful, but they did the right thing in the end. Changing from 1-star to a 3-star review for the effortless refund.