Erie Home

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Christy Blew

Very professional and thorough in the inspection. Answered all my questions plus more. Great financing that helped get a decent roof that I can afford. The guys who came to do the work were great and quick! Cleaned up down to the last nail in the grass. Would recommend in a flash!

C L

I want to preface this review by saying that an Erie Home Champaign installation manager actually wrote in our amended contract that I needed to delete online reviews if I wanted the company to fix their horrible roofing job and damage done to my home. Wonder how many other customers they’ve done that to? But the contract said nothing about future reviews so here we go, because customers have a right to share their experiences. Erie Home is well aware of the nightmare they have caused as we’ve had THREE ROOF INSTALLATIONS IN LESS THAN ONE YEAR!! Erie sales reps came to our door in Oct 2023, and told us to “BUY NOW” as their deal price was only good that day. Granted this was the first red flag that we deeply regret ignoring, but we needed a new roof and after hearing their sales pitch, looking up reviews, and getting a good payment plan, paying over $20k for a 2 story, 1200 sq ft home’s roof didn’t seem outrageous. After all, their website guaranteed expert installation and “white glove service” so we were willing to pay more. But once we signed a contract and paid them, the communication from the local installation manager was horrible! Roof 1 Nov 2023 - The first crew were amateurs who shattered a window, damaged our siding, smashed in part of our slat decking and patched with thin plywood, got roofing debris in our AC unit, didnt apply ice/water shield in needed areas, left trash and materials everywhere, and did the worst roof job I've ever seen. Ridges were sagging inward, we could see light through our attic in various areas, the edges look like a kindergartener cut them, and they didn't even bother to take off the sticky plastic tape from all of the shingles. Roof 2 Jan 2024 - After documenting everything, a regional rep agreed to send their best crew out for a complete redo. They replaced everything and put new roof decking on our home due to damage, which the local installation manager didn't even get a permit approved or schedule a inspection. The city inspector Patrick called me to say the Erie rep Jordan had screamed at him due to his own incompetence and was told to not contact them ever again. After hearing about our Erie nightmare to date, he was not going to allow roof #2 to stay on unless I said it was ok for him to review photos instead of ripping off roof #2 to inspect decking, which I did. Overall the second crew was much better, so I signed off on completion with the amended contract that stated Erie would still come fix the other damage in spring. Roof 3 Sept 2024 - Come June, no one had contacted us to repair anything and the warm weather had caused shingles to ripple. We contacted Erie once again to come out and fix our roof and other damage they caused 7 months prior. Once again, horrible communication from local install manager. We'd get told a date for someone to come out, and no one would show. Then in late August while we were on a trip, with no call or warning, someone rang our doorbell and said the manager told him to head over. He was pissed no one had actually contacted us to confirm. After we confirmed a date to meet, the new crew leader said we needed 2 giant, unsightly metal vent boxes placed on the lowest and most noticeable part of our home because the attic space above our porch must not have enough venting and its causing the rippling. We called BS as shingles were rippling in other areas that were well vented. But we hired a project manager to put in soffit venting instead of roof vents anyways, and he said the rippling was most likely due to a wrinkled underlayment, not venting and he was right. We paid him extra to stay and babysit crew #3 who only wanted to fix what was actively rippling. Luckily our project manager caught them trying to stop before the wrinkling ended in underlayment, and he told them to keep going. We did make them fix the broken j-channels around our windows and screens they slashed. But we were too scared to have them touch our siding and cause even more headaches. I'd give anything to go back in time and hire another roofing company

Amelia Lysne

I had an outstanding experience with Erie Home from start to finish. The entire team was professional, knowledgeable, and genuinely cared about making sure everything was done right. The consultant took the time to explain the roofing system, warranties, and installation process in a way that made me feel confident in my decision. The crew showed up exactly when they said they would, worked efficiently, and left my property spotless — not a single nail left behind. The roof looks absolutely beautiful and you can tell the quality difference right away. Communication was excellent the whole way through — from scheduling to installation to follow-up. It’s rare to find a company that delivers on every promise, but Erie Home did exactly that. Highly recommend them to anyone who wants a premium roof, professional service, and real peace of mind.

alyssa neal

This company was just absolutely amazing! They worked with us so that we could fix our biggest problem with our roof, and keeping it within our tight budget! And our roof is just BEAUTIFUL! The workers were fast and efficient, and clean up was perfect! I was definitely worried about clean up due to having 3 dogs in my yard but you couldn’t even tell they were there. The man that came and gave us our estimate showed us all of their proprietary materials and how they worked, very transparent and detailed about how their materials worked and how the company worked. Anytime I had to speak with anyone on the phone they were so easy to talk to! I would recommend Erie Home to ANYBODY looking for a quality roof, with both beautiful curb appeal AND strong materials to ease your mind during storms. Thank you Erie Home and everybody I had contact with, you made our first roofing experience easy and gave us peace of mind knowing our roof is protected