Empire Tools

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Alexis Arguelles

Been here twice and both times were to warranty out my Ryobi weedeaters. I had a gas one a few years ago that the engine started knocking and they rebuilt it but then I ended up selling it and bought an electric one and fast forward two years and the motor gave out on the electric one so I took it back here and they said it would more than likely have to be replaced since it was a common issue on them. A week later I get a call letting me know that they looked over it and determined it will have to be replaced so I go ahead and authorize it getting sent out and a week after that I get a call saying it was ready! I pick it up and it's a new one but updated version of the one I bought since the issue on the original one was so common. They've saved me a few hundred dollars and will recommend them 200%! They have a big selection of tools and pretty sure have a tool for whatever you may need!

Eye Care Center

We have dropped a Ryobi lawn mower for more than 2 months now and it is still under warranty! After checking with the folks they said that the parts are still on back order! One can imagine what happened to the lawn in the meantime and of course there is no help from Home Depot either! We had to rent a lawnmower once and borrowed from neighbor but until when??? Definitely won’t buy a Ryobi again! We called today again and after you promised a replacement we were told the same: no replacement and the parts are on back order! This is unacceptable service!

mike

Had my drum sander not able to hold my sandpaper during episode of changing sandpaper. One of the clips no longer held tension of sandpaper, didn't know if fixable or user error. Called Empire Tools and James answered and was able to answer questions about the sander and we decided to bring it in and have the repair guys look at it. I drove from Navasota to store and James called the repair department and explained the situation and then Andrew came out to look at the sander in my truck. After examining the tool he was able to make quick fix (user error) to clip and it was able to hold tension. Both men very helpful, patient and explained things as discussed. Took sander home and put new sandpaper in and has been working great. Thank you James, Andrew and Empire Tools. Above and beyond. I certainly will recommend you and provide you all my future business.

Eric Leffler

We (My company and I) have used Empire for years. During Harvey we started using a respirator we like very much. Today we went to purchase 2 new ones, we were told the respirators now come with Hand sanitizer due to Covid. We thought that was dumb but we need a new pair for construction like they are designed. So the employee turns around grabs a respirator and a bottle of hand sanitizer and the respirators separately. Then rings up the purchase which comes up as $29.99 for the Respirator and SEPARATELY $7.99 for the hand sanitizer which they have bottled themselves. We asked this be separated and we only need the respirators. He told us that this is just how it is sold now. I don't think painters need hand sanitizer with their respirators. Additionally, Empire treats the customers coming into the store like Criminals. As you walk up to the store it is like walking into a police station of most wanted posters. we have dealt with this as it does not apply to us but it just seeds distrust from the moment you walk into the building. We feel that forcing hand Sanitizer purchase with a respirator is another form of gouging and due to this we will no longer use Empire tool. Reply to owners’ comment: You are correct I did call, on which call I was told this was included. My understanding was by the manufacturer. I did not once accuse you of bait and switch I accused you of a form of price gouging, in which you are taking advantage of the current pandemic to force the sale of hand sanitizer with an Item that is mostly used for construction purposes. "§17.46(b) of the Texas Deceptive Trade Practices-Consumer Protection Act provides that it is a false, misleading or deceptive act or practice to TAKE ADVANTAGE OF a disaster declared by the Governor under Chapter 418, Government Code, or the President by: “Demanding an exorbitant or EXCESSIVE price in connection with the sale or lease of fuel, food, medicine, lodging, building materials, CONSTRUCTION TOOLS, or another necessity." While you “take theft and fraud very seriously,” and you “refuse to become a victim to those who choose to prey on hardworking individuals“ according to this law that is exactly what you are doing to the people that patron your store. Being forced to buy one thing so that you can buy the other is a bad business practice. You were asked at the counter to remove the hand sanitizer once we noticed that the items were separate. We did not buy these masks to deal with Covid-19 we purchased them for working in a dusty environment. We decided that it was more cost effective to purchase your masks than try to track down another set today. You were given the opportunity to make the situation right however, the cost of doing business in this case was this review. Before you get on your self righteous tangent that you are less expensive than amazon there are plenty of websites that show these can easily be had for less on-line. Additionally with a quick google search I was able to find them in Houston for $27.50. This is a product I have purchased from you in the past and now in the future I will purchase from another store along with all of our tools. Your company does have a good selection but your combative responses and lack of ownership are just more reason people shouldn't do business with you.