Downtown Automotive Center

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Lexy Chipman

I came here to share my experience at this shop. Cheyenne was so kind over the phone. She was helpful, professional, and made me feel comfortable bringing my car in. She told me that confirming which part I needed would be free before my repair appointment. When I arrived, the man at the front desk immediately tried to charge me $150 just to confirm what part I needed, even though Cheyenne had told me there was no charge. Instead of listening or clarifying, he argued with both of us about the price in front of other customers. Completely unprofessional. When I couldn’t answer a technical question about what was wrong with my car, he laughed at me. The tone and body language were condescending and honestly felt misogynistic, as if not knowing car mechanics was something to mock. I left and took my business elsewhere. Since then, I’ve had several repairs done at another shop and have another $1,500 repair scheduled there. That’s money this shop could have earned if their front desk person treated customers with basic respect. Cheyenne was fantastic. The man at the desk lost them a loyal customer. Edit: This edit is in response to the owner’s comment below. Yes, Cheyenne went above and beyond and I truly felt like she cared. Cheyenne wasn’t the issue. I think if I had never met the older, short, skinny, grey hair man, I probably would have actually done my business there. The owner did not respond to the way his employee treated me and Cheyenne rudely and unprofessionally. I hope Cheyenne can find a place to work that treats her with more respect. WOMEN, DO NOT TRUST THIS SHOP. The men there obviously think we’re dumb.

Walk

I would highly recommend C and L Auto! Excellent customer service! Very kind and helpful! They worked quickly to get my car ready for an upcoming trip! They did great work too! I will definitely use them again!

pamela larson

The team at C& L is always great. Professional, friendly, and the do great work for a fair price. I will continue to go to this location and reccomend everyone to do the same!

BobbyG

There Honesty and Local reputation and now my experience is why they are our Family’s Repair Shop. Great Team of Experienced Mechanics, with Owner Ryan and employee Ken working front counter both Master Mechanics and professionals working on my vehicles. They came recommended from other highly qualified Repair Shops in town. A family owned and operated business, Work they’ve done; 2005 Kia Sorento Valve Cover Gaskets, oil change, 2001 Ford F 350 Front Rotors Bearings, brakes. We’re very grateful 🙏to have found them. May the Good Lord Jesus 🙏 continue to bless them and their Families.