Diligent Delivery Systems - Dallas

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Randy Hargrove

Would not use this company. They never ship on time. They always have an excuse. There is no accountability.

unknown user

We waited on paychecks to be delivered all day to our employees. These lazy workers here decided they didn’t want to deliver so they put a note saying wrong address when it was the right one. I call to figure out where it is and they said there’s nothing they can do when our employees are waiting on their hard earned money. Then diligent decides to hang up on me since I told them they need to figure out how to get my staff their money today since they need their money. Horrible company and we have had problems with them on over half of the deliveries we are supposed to have. Stay away from this company, they clearly don’t care.

J Luckey

I feel like Diligent could do better about answering calls, customer inquiries, and sticking to timeliness. We were given last Thursday between 11am and 3pm for our delivery time, our order is not here yet and no one is answering the phones. YRC said the delivery is in their hands and while I have no doubt that it will show up, but just our we expect more professionally accurate service than what's been provided. Hopefully someone reads this to someone who knows someone at Diligent to help them know how much we depend on adherence to timeliness for business.

Cole

If my overnight orders contain too many packages its almost a guarantee the "warehouse forgot one". Even smaller orders I am almost always short something. Customer service is of no help and mostly just there to reiterate the fact that I did not get my stuff or tell me my orders were delivered when they were not. Granted there isn't much that can be done after the fact. Currently on hold for 18mins this time. Will probably hang up since she'll most likely come back to tell me the missing items will be here "tomorrow". Would not recommend.