CTW Home Collection

Not available.

jeanie shropshire

I absolutely love to work with CTW. Orders are simple and accurate. Our shop has sold items from CTW for several years and is great quality and the company is wonderful to stand behind it. I have to say my customers love them too! Jeanie THIS INTO THAT

Angie Clary

Overall pleased with this company. I didn’t receive one of the items I ordered and when I contacted costumer service I was promptly notified that the item has been discontinued and I wasn’t charged. As for shipping, I received my order very quick. Be sure and check flat rate shipping zone chart located on the website.

Sonya D

Unfortunately I learned first hand that the negative reviews are true. The PROS for this company are: Live Customer Service Reps who answer the line quickly and are generally helpful. Sara has a very pleasant and helpful personality. Great items and decent wholesale prices. The Cons: Their shipping commitment is terrible. I was told one (1) week turnaround and it was three (3) weeks. No communication about delays or issues, I had to keep calling. They promised me twice my order would be shipped out the day I called but it wasn't. The shipping cost is ridiculous and as others have said, you find out how bad when they send you the invoice after the shipment is completed. Their system for ordering does not have the technology to give shipping cost at time of checkout. The shipping cost for an item was $6 cheaper than the item. I was prepared for a high amount after reading reviews but in no way did I anticipate it being that much. I just hope after being 7 days past my delivery date to the customer, that it arrives in perfect condition because I've heard others share about receiving broken or incomplete items. As a small business I can't risk my reputation and there is no way to accurately plan for business expenses if you get sticker shocked with the shipping costs every time. So I am going to remove all of their products from my all of my online platforms and store to avoid this disaster from happening again. I do hope they do something to resolve all of these issues because for a small business THEY COULD BE a great resource.

Thomas Schumm

We have dealt with CTW Home Collection for many years, and they remain our primary and dominant supplier.They are very consistent in processing orders, and are extremely reliable. Shipping charges are reasonable, and they allow us to use either our FedEx Account or UPS account, or if we use their account, they only charge their actual expenses. They also offer drop shipping to our customers with no surcharge to us. On the rare occasions when we have an issue with a product, they take care of it quickly and with no cost to us. Each year they introduce a wide variety of new products that have a great appeal to our customers, at fair prices. In the many years we have been a re-seller, we have never gotten to the point where we are able to offer all the products they have.. We have no incentive to seek other suppliers, because they service almost all our needs. We highly recommend them.