Crunch Fitness - Normal

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Spring Laughlin

I am a member but I’m disappointed on some things. Everytime I’ve come in, most of front desk is on their phones. It would be nice to see a smiling face and acknowledge me. I’ve been coming for 2 months and no one asked why I never had a card to check in with.Ive ran a front desk at a gym so that’s I’m mentioning these things. Front desk should be promoting pt and new classes and getting familiar with clientele. Why not contests to motivate your members. Just a few thoughts.

Corey Wolfe

Hey Crunch, Please make sure you are staffed appropriately. Showed up for my Saturday morning workout at 7AM and nobody was there to open the doors. It is now 7:20 AM and still locked. It would be nice if you would regularly open before 7AM. Please do better. I wanted to add an update to this review. I went back later the same day to work out. I asked the desk if the hours had changed for Saturday. I was told no. I mentioned that I waited until 7:20AM for the gym opening time of 7:00 AM. One of the gentlemen at the desk argued with me that he was there at 7:15 AM. Instead of apologizing for being late he decided to argue about a couple of minutes. Please teach your employees some customer service.

Ricardo Pereira

Great size gym, lots of stations. Locker room generally clean, free of strong odors at least. Staff are nice. No one pushing up sales, u less u show interest first. Which is appreciated. Plenty of parking.

Greg Hansen

Was planning on moving to the area soon so we got a day pass to use and try out different local gyms, was immediately asked if we lived here then was told the day passes are not for us. Went ahead and paid for a day pass so we could see what type of gym this was that would give day passes as a trap to get you to pay for one. Absolutely filthy gym. Missing wipe down supplies. Trash everywhere, found where the mop buckets are dumped if you want to take a shower after you workout dirt grime and hair in the shower floors. Also the photos are of 2 seperate empty wipe down stations. Also before the idea of maybe this was just an isolated area of the gym I got tired of taking photos of the amount of trash and mystery stains.