Crossfit PRO1 Montreal

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Ca rol (əwök)

So upset to this gym just because of one employee with poor customer service (Black Lady) and trying to flip the situation when I got upset. Imagine walked to the gym for 20 minutes, punched in my membership card, and it wouldn’t let me in because the payment didn’t go through. The Black lady at the front desk told me that, in addition to my monthly subscription, I owed $33 from back in 2023. I was surprised that I had owed $33 for two years and it only came up just now. I told her, that it didn’t only happened once that my payment didn’t go through and everytime that happens, I need to give my credit card to update my payment. NO SINGLE EMPLOYEES MENTIONED TO ME ABOUT THAT 33$ until her. She even said “that’s why I’m telling it now”. She CLEARLY SAID that I need to pay the 33$ and 54$ for monthly subscription or ELSE SHE CAN’T let me use the GYM AND THERE’s nothing SHE CAN DO. WHO will immediately pay the $33 that is OWED BACK 2023. When It’s a negligence of employees for failing to remind the customer or check in their end. Every-time that I’m in the front desk with one employees. NO ONE EVER MENTIONED THE 33$. and take note I’ve been a member of that gym since 2018 Every time there was a problem with my membership card and they need to check on their system like membership renewal, etc., the $33 was never mentioned. I told her that I was willing to pay $54 so I wouldn't waste my time going there and could work out. But she refused and wouldn’t let me use the gym or join the class, she really wants me to pay the full $87. So, I asked to speak with a manager. She said there was no manager on the floor and that even the manager couldn’t do anything. She didn’t even bother to call a manager who might have been able to help. She completely refused to offer me a solution, not even offered an apologize, until my friend came and tried to talk to her and explain the situation more clearly & could at-least do something. The point that I’ve been trying to explain to her, why would I let myself go into debt, if one of their employees told me I owe 33$, then it should’ve been paid before. Her reason again “that’s why she’s telling it now’ and it wasn’t her back then 🤣, and she even said they wouldn’t waste time checking the record if there were other customers waiting in line 🤣. That’s when I got hysterical and called her useless because of her constant excuses. Imagine having a discussion with her for 15 minutes she never once provided a solution, or apologize. In the end, I was the one who suggested that she could just let me work out for now until I could speak with the manager. Only then did she say she was willing to do that, even though she had refused to let me use the gym three times before. When I became really upset, she tried to flip the situation by saying she felt threatened coz I told her she’s useless and when I asked for her name, she refused to tell me. (Your surveillance camera is my witness, one of your employee and my friend). I have been a member of your gym since 2018 and have consistently paid for additional services such as massage and showers, even though I have never used them. I understand the responsibilities that come with my membership there were times I lost my card and paid the $10 replacement fee without complaint, I have been properly following your rules/policies. At this time, I am not asking for SPECIAL TREATMENT, but simply requesting fair consideration and appropriate treatment regarding my current situation. I would appreciate it if a temporary solution could be provided until the matter is resolved. I’ve worked in customer service for five years, and I understand that there are limitations to what customer service representatives can do, That black lady's approach lacks customer service and politeness. She even put my ID down without informing me, she even act as if she’s a victim in the situation.

Batoul Bouteraa

I looooove it. It’s all women, no fear of jugement or anything, it’s always clean and everyone is respectful and sweet. If only there were more machines but beside that 10/10 (for the socially anxious girlies this is perfect too 😽)

Lala Sash

I just called Econofitness right now, a few minutes ago, regarding my membership and had a very disappointing experience. The first time I called, the employee picked up the phone and immediately hung up. When I called back, I asked if they could access my profile without me physically scanning my card, but my question was completely disregarded. Instead of answering, the employee asked why I was calling at all. I then tried to clarify that my membership was close to expiring and I wanted to confirm whether I still had a price freeze on it, since I couldn’t remember if I added it during my last renewal. Without asking for my name or membership details, the employee instantly replied “yes”, which makes no sense, because she had no way of actually checking my account. It felt like she just wanted to get me off the phone. Throughout the entire call, her tone was irritated and dismissive, with no enthusiasm or willingness to help. Overall, the customer service was unprofessional and left me frustrated and unsure if my questions were even answered properly.

Malky Gross

Awful customer service I went to renew my membership and was told that it's active and have 300 $ to pay .... I never renewed my membership nor responded to any emails or calls asking to renew it! However she told me that I can't enter the gym anymore as long as I don't pay off even if they can c that I never used or entered the gym after that "renewal"...... Bad service wanting me to pay for something I never even knew I had.... I was ready to settle on a cancellation fee but the "system" wouldn't allow. Nobody to talk to or deal with there... The only way for me now to return to the gym is through paying a 300 $ fee for literally nothing. They r losing out I'll tell all my friends nit to start up with them