Cottonwood Medical Clinic - Family Medicine

Today I was at the clinic for the first time, and the care, from the administration and the nurse who takes vital signs to the doctor, was excellent! I went for a bacterial throat infection that made it difficult for me to swallow, and they prescribed antibiotics. This was my first experience as a new patient. I must say the clinic is quality and offers excellent service.

Very unprofessional front desk. We had an appointment scheduled for today and even showed them the appointment card, but they claimed there was no record. Instead, they told us to wait in case someone didn’t show up or reschedule for another day. They also never answer phone calls—I think once they accidently picked up my call and put me on hold for so long and then they hung up. Terrible customer service.

Great place and great doctor but the front desk people needs to learn about costumer service! The worst costumer service that I ever received ever( from the chunky lady) , very rude and I was even surprised with the way the girl was talking to me! Because it’s free they think they can treat people the way they want but that’s not how it works!